LINDSEY LEWIS

• Assisted in preparing compliance reports and documentation for internal audits and board meetings.
• Conducted periodic reviews of company practices, to identify potential risk and discrepancies, ensuring continued alignment with evolving regulatory expectations.
• Implemented process improvements that resulted in increased accuracy and efficiency within various team's work scope.

• Minimized instances of missing or incomplete documentation by implementing a thorough file review process to ensure loan quality as well as compliance with regulation and bank policy
• Maintained up-to-date knowledge of bank regulations, ensuring accurate and compliant loan documentation.

• Organized document management systems to maintain confidentiality and ease access when needed for file review or audits.
• Reduced errors in credentialing files by conducting thorough reviews and consistently maintaining attention to detail.

• Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
• Utilized loan origination software to process and track loan applications.
• Set up and completed loan submission packages.

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• Processed loan payments, payoffs, releases and curtailments for Commercial Real Estate loans.
• Organized, filed and maintained customer, department and loan records.

• Recorded and reported job-related activities, findings, discrepancies and decisions.
• Conducted CIP Verification for New Customers

• Created, reviewed and analyzed customer transaction reports for purposes of satisfying Bank Secrecy and Anti-Money Laundering regulatory requirements.
• Handled all delegated tasks such as performing Enhanced Due Diligence High Risk Customers and Cash Intensive Business, Beneficial Ownership, In House Scrubs against OFAC List, Enhanced Due Diligence on Privately Owned ATMs.

• Expedited the loan closing process by working closely with escrow officers and ensuring the disbursement of funds following successful loan closing
• Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues

• Fulfilled diverse task to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
• Established new accounts and created memberships, resulting in increased loans and earnings for credit union.