Lindsey Lopez
Summary
Motivated professional with experience in customer service and hospitality. Adept at dealing with customer inquiries, resolving problems, and managing reservations and payments. Possesses excellent communication and organizational skills, with a commitment to providing exceptional customer service. Knowledgeable in analyzing hospitality risk assessments and financial statements.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Intern
Residence Inn Marriott
Houston, TX
05.2024 - 08.2024
- Processed payments, including cash, credit cards, and checks, accurately according to company policy.
- Served as a point of contact for maintenance issues reported by guests during their stay.
- Managed incoming calls from prospective customers inquiring about services offered by the hotel.
- Handled complaints professionally, while ensuring customer satisfaction was met or exceeded expectations.
Housekeeping Intern
Marriott Marquis
Houston, TX
05.2023 - 08.2024
- Applied attention to detail while inspecting guest rooms for cleanliness prior to check-in.
- Demonstrated expertise in understanding safety protocols related to chemicals and hazardous materials.
- Displayed strong customer service skills when interacting with guests.
- Utilized effective problem-solving techniques when addressing guest complaints or issues.
Culinary Intern
Rice University
Houston , TX
11.2021 - 05.2022
- Kept kitchen properly cleaned and sanitized for a clean workspace
- Rotated food stocks, using FIFO
- Assisted in the preparation of a variety of dishes including appetizers, entrees, desserts, salads, and soups.
- Developed knowledge of kitchen equipment and utensils, such as knives, slicers, grinders, mixers, and blenders.
Education
Bachelor of Science - Hospitality Management
University of North Texas
Denton, TX07-2025
Skills
- Strong Organization
- Transaction Processing
- Fluent in English and Spanish
- Tourism Industry Awareness
- Problem solving abilities
- Excel Profficient
Certification
- TABC Certified (2023)
- Food Handlers License (2024)
- AHLEI American Hotel and Lodging Institute in Managing Front Office Operations (2024)
Timeline
Front Desk Intern
Residence Inn Marriott
05.2024 - 08.2024
Housekeeping Intern
Marriott Marquis
05.2023 - 08.2024
Culinary Intern
Rice University
11.2021 - 05.2022
Bachelor of Science - Hospitality Management
University of North Texas
Similar Profiles
Keshia WilliamsKeshia Williams
Guest Service Representative at Residence Inn Marriott/Courtyard MarriottGuest Service Representative at Residence Inn Marriott/Courtyard Marriott
James F. BrockingtonJames F. Brockington
Dual Chief Engineer, Task Force. at Residence Inn by Marriott & Courtyard by Marriott.Dual Chief Engineer, Task Force. at Residence Inn by Marriott & Courtyard by Marriott.
Keshia WilliamsKeshia Williams
Guest Service Representative at Residence Inn Marriott/Courtyard MarriottGuest Service Representative at Residence Inn Marriott/Courtyard Marriott
Sharion RobinsonSharion Robinson
Front Desk Receptionist at Residence Inn MarriottFront Desk Receptionist at Residence Inn Marriott
Irene AntunezIrene Antunez
Front Desk Intern at A New Image Baby / Www.anewimagebabyFront Desk Intern at A New Image Baby / Www.anewimagebaby