Lindsey Lopez
Houston
Summary
s to drive team success and contribute to organizational growth.
Developed strong leadership and team coordination skills in hospitality environment. Effective at maintaining high standards of cleanliness and ensuring smooth operational workflows. Seeking to transition into new field where these transferrable skills can be utilized to achieve excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Great Wolf Lodge Grapevine
Grapevine, TX
05.2025 - 08.2025
- Supervised daily housekeeping operations, ensuring high standards of cleanliness and guest satisfaction.
- Trained and mentored team members on effective cleaning techniques and safety protocols.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Conducted inspections of guest rooms and public areas, addressing issues promptly for quality assurance.
Front Desk Intern
Residence Inn Marriott
Houston, TX
05.2024 - 08.2024
- Processed payments, including cash, credit cards, and checks, accurately according to company policy.
- Served as a point of contact for maintenance issues reported by guests during their stay.
- Managed incoming calls from prospective customers inquiring about services offered by the hotel.
- Handled complaints professionally, while ensuring customer satisfaction was met or exceeded expectations.
Housekeeping Intern
Marriott Marquis
Houston, TX
05.2023 - 08.2024
- Applied attention to detail while inspecting guest rooms for cleanliness prior to check-in.
- Demonstrated expertise in understanding safety protocols related to chemicals and hazardous materials.
- Displayed strong customer service skills when interacting with guests.
- Utilized effective problem-solving techniques when addressing guest complaints or issues.
Culinary Intern
Rice University
Houston , TX
11.2021 - 05.2022
- Kept kitchen properly cleaned and sanitized for a clean workspace
- Rotated food stocks, using FIFO
- Assisted in the preparation of a variety of dishes including appetizers, entrees, desserts, salads, and soups.
- Developed knowledge of kitchen equipment and utensils, such as knives, slicers, grinders, mixers, and blenders.
Education
Bachelor of Science - Hospitality Management
University of North Texas
Denton, TX07-2025
Master of Science - Emergency Management And Disaster Science
University of North Texas
Denton, TX12-2027
Skills
- Strong Organization
- Transaction Processing
- Customer relationship management
- Team performance management
- Problem solving abilities
- Excel Proficient
Certification
- IS100 (FEMA)
- Food Handlers License (2024)
- AHLEI American Hotel and Lodging Institute in Managing Front Office Operations (2024)
Timeline
Housekeeping Supervisor
Great Wolf Lodge Grapevine
05.2025 - 08.2025
Front Desk Intern
Residence Inn Marriott
05.2024 - 08.2024
Housekeeping Intern
Marriott Marquis
05.2023 - 08.2024
Culinary Intern
Rice University
11.2021 - 05.2022
Bachelor of Science - Hospitality Management
University of North Texas
Master of Science - Emergency Management And Disaster Science
University of North Texas