Lindsey Martinez
Wylie,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Taverna Rossa
Southlake
11.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
FOH Manager
Lupe Tortilla
Irving, TX
05.2022 - 10.2024
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Introduced operational improvements that increased efficiency while maintaining exceptional service quality levels consistently.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Coordinated special events such as weddings or corporate functions, ensuring flawless execution from planning to completion stages.
- Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
- Maximized table turnover rate through effective floor plans and strategic server assignments.
- Developed strong vendor relationships for better pricing negotiations, resulting in cost savings for the restaurant.
- Streamlined reservation processes for enhanced guest experiences and increased bookings.
- Cultivated a culture of accountability among employees by setting clear expectations and conducting performance evaluations regularly.
- Analyzed financial reports regularly to identify trends, monitor expenses, and adjust strategies accordingly for consistent profitability growth.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Motivated staff to perform at peak efficiency and quality.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Server
Lupe Tortilla
Allen, TX
11.2021 - 05.2022
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Served food and beverages promptly with focused attention to customer needs.
Server/Shift Lead
Wildwood
Garland, TX
06.2021 - 01.2022
- Developed and implemented marketing initiatives to increase sales and revenue.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Developed unique events and special promotions to drive sales.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Certified Trainer
Pappadeaux's Seafood Kitchen
Richardson, TX
09.2020 - 05.2021
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Monitored participant workflow and behaviors throughout training process.
- Educated clients on proper use of products and systems.
Office Manager
Redline Fitness
Artesia, NM
06.2016 - 07.2018
- Maintained computer and physical filing systems.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Established team priorities, maintained schedules and monitored performance.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Diploma - Basics
Artesia High School
Artesia, NMSkills
- Regulatory Compliance
- Train Employees
- Service Prioritization
- Quality Control Analysis
- Food Safety Oversight
- Performance Improvement
- Taking Reservations
- Operational Efficiency and Safety
- Menu Memorization
- Dining Room Cleaning and Upkeep
- Patron Rapport
- Active Listening
- Wine and Liquor Service
- Order Supplies
- Courteous Phone Demeanor
- Food and Beverage Pairings
- Judgment and Decision-Making
- Food Preparation and Safety
- Cash Handling
- Price Memorization
- Assist Customers
- Natural Leadership
- Server Training
- Order Accuracy
- High-Volume Dining
- Transactions and Cash Handling
- Guest Seating
- Greet Guests
- Dining Customer Service
Timeline
Server/Bartender
Taverna Rossa
11.2024 - Current
FOH Manager
Lupe Tortilla
05.2022 - 10.2024
Server
Lupe Tortilla
11.2021 - 05.2022
Server/Shift Lead
Wildwood
06.2021 - 01.2022
Certified Trainer
Pappadeaux's Seafood Kitchen
09.2020 - 05.2021
Office Manager
Redline Fitness
06.2016 - 07.2018
Diploma - Basics
Artesia High School