Lindsey McGrew
Mora,MN
Summary
Graduate student focused on securing internship opportunities in mental health. Demonstrates strong interpersonal skills and a commitment to social work. Eager to apply academic knowledge in practical settings and contribute to team success.
Overview
10
10
years of professional experience
Work History
Mental Health Program Assistant
Allina Health Cambridge Medical Center
Cambridge, Minnesota
03.2025 - Current
- Facilitated day treatment and PHP skills groups, promoting patient engagement.
- Developed group materials utilizing DBT and CBT techniques for therapeutic enhancement.
- Maintained accurate patient records in electronic health systems to enhance data integrity.
- Supported effective communication between medical teams and patients to improve care.
- Collaborated with multidisciplinary teams to ensure continuity of patient care.
- Assessed risk factors associated with mental health concerns among clients.
- Attended meetings with community organizations related to mental health initiatives.
- Provided psychoeducation on topics such as coping skills, anger management, substance abuse prevention.
Intern - Mental Health Skills Practitioner
Therapeutic Services Agency
North Branch, Minnesota
08.2024 - 02.2025
- Developed educational materials for use during group therapy sessions or individual counseling sessions.
- Facilitated group therapy sessions on topics such as anger management, coping skills, self-esteem.
- Provided emotional and psychological support to clients in crisis situations.
- Monitored client progress toward meeting goals outlined in their treatment plan.
- Maintained accurate records of all activities performed throughout internship period.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Identified needs of client promptly and efficiently.
- Provided transportation assistance for clients who needed help getting to appointments or other necessary locations.
- Encouraged positive behaviors through rewards systems or incentives programs.
- Collaborated with other professionals to coordinate services for clients.
- Observed safety protocols when working with potentially violent or suicidal individuals.
Connection Center Representative
Minnco Credit Union
Cambridge, MN
10.2023 - 02.2025
- Greeted customers and addressed inquiries promptly to enhance satisfaction.
- Answered phone calls, directing them to appropriate personnel for efficient service.
- Resolved customer complaints professionally while demonstrating empathy and understanding.
- Utilized strong problem-solving skills to navigate complex customer inquiries.
- Consistently achieved daily performance goals established by management team.
- Established positive relationships with customers through effective communication techniques.
- Collaborated with colleagues across departments to ensure comprehensive customer support.
- Participated in training sessions to improve job performance and service quality.
Teller - Operations Assistant
Cambridge State Bank
Cambridge, MN
02.2021 - 09.2023
- Maintained confidentiality of bank records and client information to safeguard privacy.
- Processed cash transactions, balanced cash drawers, and issued cashier's checks.
- Cashed customer checks while verifying identification and checking account balances per bank policy.
- Provided knowledgeable assistance to customers in person and over the phone regarding banking inquiries.
- Adhered to strict guidelines for financial and customer data protection to prevent breaches.
- Greeted customers with professionalism, ensuring a positive experience during transactions.
- Took additional shifts during peak periods to alleviate staffing shortages.
- Answered incoming calls and efficiently routed correspondence to appropriate parties.
Hospice Intern
Ecumen North Branch
North Branch, MN
03.2022 - 08.2022
- Shadowed social work and hospice professionals for 120 hours to learn effective practices.
- Entered and filed documents into system, ensuring accurate record-keeping.
- Documented resident interactions to ensure accurate care records.
- Established professional relationships with peers and supervisors to foster collaboration.
- Participated in departmental meetings to align goals and strategies.
- Reported issues to supervisor for timely resolution.
- Developed comprehensive status reports on operational activities.
- Conducted research and presented findings to leadership for informed decision-making.
Associate Trainer
Panera Bread
Blaine, MN
04.2017 - 10.2020
- Instructed new team members on task completion protocols to enhance efficiency.
- Set a positive example by consistently completing assigned work tasks.
- Provided recommendations for training improvements based on trainee feedback and observations.
- Conducted ongoing evaluations of employee techniques and initiated corrective actions.
- Collaborated with training leaders to identify training needs related to policy changes.
- Clarified goals and expectations for trainees to ensure alignment with objectives.
Server
Presbyterian Homes and Services
Andover, MN
05.2016 - 04.2017
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Set up dining room to meet hospitality and service standards.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Implemented sanitary food handling, holding and service protocols.
- Documented food orders and ran items to guest tables in dining room.
Education
Master of Social Work - Social Work
Walden University
Minneapolis, MN05-2027
Bachelor of Arts - Psychology
Metropolitan State University
St. Paul, MN08-2022
Associate of Arts - Psychology
Anoka Ramsey Community College
Coon Rapids, MN08-2020
Skills
- Client advocacy and engagement
- Crisis intervention and de-escalation
- Treatment planning and implementation
- Group facilitation
- Goal development and tracking
- Professional collaboration
- Exceptional customer service
- Strong work ethic and reliability
- Effective communication skills
- Relationship management
- Emotional support strategies
- Interpersonal skills
- Planning and coordination
- Records administration and maintenance
- Microsoft Office proficiency
- Telephone etiquette
- Leadership experience
- Effective communication
Timeline
Mental Health Program Assistant
Allina Health Cambridge Medical Center
03.2025 - Current
Intern - Mental Health Skills Practitioner
Therapeutic Services Agency
08.2024 - 02.2025
Connection Center Representative
Minnco Credit Union
10.2023 - 02.2025
Hospice Intern
Ecumen North Branch
03.2022 - 08.2022
Teller - Operations Assistant
Cambridge State Bank
02.2021 - 09.2023
Associate Trainer
Panera Bread
04.2017 - 10.2020
Server
Presbyterian Homes and Services
05.2016 - 04.2017
Associate of Arts - Psychology
Anoka Ramsey Community College
Bachelor of Arts - Psychology
Metropolitan State University
Master of Social Work - Social Work
Walden University