Lindsey Meza

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Completed rush deliveries on tight timetables to satisfy customer needs.

• Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
• Scheduled and assigned daily work and activities for team members.
• Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.

•Helped customers schedule appointments and connect with specialists, directly advocating with office personnel.

•Handled customers' problems independently or by connecting with internal teams and with help of multiple

available databases.

•Encouraged customers to become self-sufficient by instructing on strategies for using web-based tools.

•Triaged incoming phone calls, identifying type of assistance required and best personnel to handle each

request.

•Enhanced customer satisfaction with fast, knowledgeable service

•Handled customer inquiries, billing questions, payments, and service requests.
•Followed up with customers to offer additional support and check resolution satisfaction.
•Documented, researched, and resolved customer service issues.
•Delivered fast and friendly service regarding questions and service complaints.

•Enhanced customer satisfaction with fast, knowledgeable service.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.