Lindsey Milligan
Oceanside,CA
Summary
Experienced with accounts receivable management and financial analysis. Utilizes effective collection strategies and process improvements to enhance cash flow and reduce delinquency. Track record of maintaining accurate financial records and resolving complex billing issues while fostering positive client relationships.
Overview
17
17
years of professional experience
Work History
Sr. accounts receivable Analyst
KellerMeyer Bergensons Services
05.2023 - Current
- Reconciles and analyzes accounts for completeness and accuracy of invoices
- Communicates with the customer and various internal departments to solve billing disputes and invoice escalations
- Communicates with the customer regarding past due invoices to collect payments
- Forecasts cash collection for my assigned accounts in the top 50 customers
- Provides data for accruals and AR reserves as needed
- Assists cash applications team with remittance details and invoices to apply payment
accounts receivable Analyst
KellerMeyer Bergensons Services
08.2021 - 05.2023
accounts receivable Specialist
KellerMeyer Bergensons Services
09.2020 - 07.2021
accounts receivable
Estancia La Jolla Hotel and Spa
06.2019 - 05.2020
- Compared the contracted F&B and room revenue minimums to actual revenue posted of corporate groups and weddings
- Compiled a detailed invoice and sent to the group contact
- Collected outstanding revenue due according to group invoice
- Maintains the daily audit of cash, petty cash, and paid outs, as well as house and comp charges
- Responsible for maintaining income journal and records of resort revenues and ensuring timely reporting of revenues activity
- Audit all postings in property management system to prepare the income journal and daily revenue report
- Reconcile all revenue between PMS and POS systems
- Post adjusting entries accordingly
- Audit all of the banquet/catering charges against the BEO and adjust any discrepancies
- Assists the Revenue Manager with reporting and data gathering, as well as staff scheduling
- Gathers data and completes daily, weekly, and monthly revenue, production, forecasting, and accounting reports
- Indirectly manages communications with OTAs, corporate clients, Navis, and wholesalers with the hotel
- Builds rates and promotion codes in PMS and Synxis and manages travel agent commissions
- Monitors and updates reservations systems to ensure accurate availability and room rates
- Reviews reservations booked through Synxis and ensures that appropriate rates, package codes, and group or corporate accounts are entered correctly
- Verifies that correct payment is taken on OTA reservations and that direct billing and credit card authorization forms are entered correctly
Income audit
Estancia La Jolla Hotel and Spa
03.2017 - 05.2020
Reservations & pbx supervisor
Estancia La Jolla Hotel and Spa
01.2012 - 03.2017
front desk agent
Courtyard by Marriott/Pinnacle Hotels
06.2011 - 01.2012
- Processed guest check-ins/check-outs; booked, confirmed, changed, and canceled guest reservations and room requests
- Secured payment, verified/adjusted billing, verified guest identification, assigned room numbers, and activated room keys
- Processed guest service requests and followed up with appropriate staff
- Counted cash drawer at beginning and end of shift as well as performed closing duties
Program Administrator/Travel Services Coordinator
Mammoth Mountain Ski Area
08.2010 - 04.2011
- Completed daily, weekly, and monthly performance, forecast, and productivity reports on the ski area’s four properties for the use of managers in the Call Center, Marketing & Sales departments, General Managers, Senior Managers, and other internal clients
- Directly managed and trained a team of 16 to perform airline ticketing tasks, managed a team of 30 agents with guest problem resolution and agent coaching/training
- Managed a team of 5 to perform airline ticketing tasks, guest problem resolution, and agent coaching/training
- Responsible for quality assurance standards in lodging, product, and air reservations, ensuring guests received the products and services that they had requested
- Developed processes and standards to support the needs of the position and the call center
- Accurately booked lodging and activity products for guests
- Assisted with booking FIT reservations, room blocks for buses, and Genares reservations
- Answered agent questions and assisted management with tasks as assigned
auditor/travel services coordinator
Mammoth Mountain Ski Area
09.2008 - 08.2010
lead vacation specialist
Mammoth Mountain Ski Area
09.2007 - 09.2008
Education
Associates - Applied Sciences in Global Travel and hospitality management
Kaplan university
05.2011
Skills
- Microsoft Word
- Excel
- Outlook
- PowerPoint
- Problem-solving skills
- Exceptional communication
- Account auditing
- Multitasking and organization
- Aging reports analysis
- Interdepartmental coordination
- High volume environments
- GAAP accounting practices
- Dispute resolution
- Attention to detail
- Reliability
Timeline
Sr. accounts receivable Analyst
KellerMeyer Bergensons Services
05.2023 - Current
accounts receivable Analyst
KellerMeyer Bergensons Services
08.2021 - 05.2023
accounts receivable Specialist
KellerMeyer Bergensons Services
09.2020 - 07.2021
accounts receivable
Estancia La Jolla Hotel and Spa
06.2019 - 05.2020
Income audit
Estancia La Jolla Hotel and Spa
03.2017 - 05.2020
Reservations & pbx supervisor
Estancia La Jolla Hotel and Spa
01.2012 - 03.2017
front desk agent
Courtyard by Marriott/Pinnacle Hotels
06.2011 - 01.2012
Program Administrator/Travel Services Coordinator
Mammoth Mountain Ski Area
08.2010 - 04.2011
auditor/travel services coordinator
Mammoth Mountain Ski Area
09.2008 - 08.2010
lead vacation specialist
Mammoth Mountain Ski Area
09.2007 - 09.2008
Associates - Applied Sciences in Global Travel and hospitality management
Kaplan university
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