Summary
Overview
Work History
Education
Skills
Timeline
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Lindsey Monica

Lindsey Monica

Laplace,LA

Summary

Dynamic Cleaning Crew Supervisor at Duo 2 Cleaning Services with a proven track record in optimizing team performance and ensuring high sanitation standards. Skilled in task delegation and customer service, I consistently enhanced productivity and client satisfaction through effective communication and tailored cleaning solutions. Committed to maintaining a safe and efficient work environment.

Overview

27
27
years of professional experience

Work History

Cleaning Crew Supervisor

Duo 2 Cleaning Services
05.2020 - Current
  • Ensured timely completion of all cleaning tasks by effectively delegating responsibilities among my partner and monitoring progress throughout the shift.
  • Optimized team performance by conducting regular evaluations and identifying areas for improvement.
  • Coordinated, directed and monitored cleaning in duties by use of manual and electrically powered tools and equipment.
  • Had high expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning for me and my partner
  • Boosted overall productivity by regularly maintaining equipment, troubleshooting common problems, and collaborating on preventative maintenance strategies.
  • Collaborated with partner to develop customized cleaning plans tailored to each client''s needs.
  • Maintained a safe working environment by enforcing compliance with safety regulations and ensuring proper usage of equipment.

Waitress Trainee

Chili's Bar and Grill
11.2013 - 05.2021
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
  • Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.

Independent Contractor

Aspen Contracting Inc.
08.2012 - 11.2013
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
  • Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
  • Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
  • Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
  • Trained new team members to apply best coding best practices and proper use of development tools.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Generated reports detailing findings and recommendations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Frequently inspected production area to verify proper equipment operation.
  • Gathered, organized and input information into digital database.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Waitress Trainee

Hooters Inc.
08.2001 - 11.2013
  • Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
  • Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
  • Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
  • Maintained professional demeanor even difficult interactions resolving conflicts tact diplomacy.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Served food and beverages promptly with focused attention to customer needs.
  • Participated in regular training sessions to stay up-to-date on menu offerings, specials, and industry best practices.
  • Provided support in other areas of the restaurant as needed including bussing tables stocking supplies.
  • Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.
  • Actively listened customer feedback suggestions implemented improvements response their comments.

Retail Sales Associate Cashier

Red and White Superfoods
07.1998 - 05.2001
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Operated POS terminals and cash drawer balancing.
  • Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
  • Assisted customers by answering questions and fulfilling requests.
  • Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
  • Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
  • Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
  • Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Assisted in training new employees on company policies, procedures, and point-of-sale systems for efficient onboarding.
  • Ensured compliance with all company procedures related to cash handling, refunds/returns processing.
  • Contributed to loss prevention efforts by monitoring suspicious activity and reporting concerns promptly.

Retail Sales Associate

Bath & Body Works
10.2000 - 01.2001
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.

Retail Sales Associate

Gazooks Inc.
10.2000 - 01.2001
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Conducted product demonstrations to highlight features and benefits, increasing customer interest.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Implemented feedback from customer surveys to enhance shopping experience.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Front End Retail Cashier

Delchamps Grocery Inc.
07.1998 - 12.2000
  • Strengthened loss prevention efforts by vigilantly monitoring customer transactions and identifying potential discrepancies or theft incidents.
  • Collaborated with fellow cashiers to maintain adequate change funds throughout the day, minimizing disruptions at the registers.
  • Promoted sales events and loyalty programs to customers during checkout, increasing overall revenue for the store.
  • Contributed to store cleanliness by completing assigned cleaning tasks diligently during downtime periods.
  • Provided excellent communication with colleagues in other departments when needed assistance or resolving customer concerns required teamwork.
  • Supported inventory management by restocking shelves and conducting regular price checks for accuracy.
  • Complied with all company policies including proper handling of sensitive information like personal IDs for age-restricted items sale.
  • Processed returns and exchanges with attention to detail, adhering to store policies while prioritizing customer satisfaction.
  • Enhanced customer satisfaction by providing efficient and courteous service during checkout.
  • Successfully maintained an accurate record of daily transactions preventing any financial discrepancies.
  • Managed high volume of customers effectively during peak hours maintaining quality service standards.
  • Balanced work priorities by assisting with tasks beyond the cashier role when needed, demonstrating versatility and commitment to overall store success.
  • Addressed customer inquiries and resolved issues promptly, fostering a positive store atmosphere.
  • Handled cash, credit, and check transactions accurately, contributing to balanced cash drawers consistently.
  • Assisted in training new employees on cashier procedures and store policies, promoting team cohesion and efficiency.
  • Maintained a clean and organized workstation, ensuring a pleasant shopping experience for customers.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Operated cash register to record transactions accurately and efficiently.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

Associate Degree In Optometry -

Delgado Community College
New Orleans, LA
05.2004

Skills

  • Workload prioritization
  • Waste disposal
  • Sanitation standards
  • Chemical handling
  • Task delegation
  • Customer service
  • Cleaning practices
  • Cleaning and sanitation
  • Customer service-focused
  • Vacuuming and sweeping
  • Cleaning bathrooms
  • Housekeeping
  • Training and mentoring
  • Staff training and development
  • Task assignment
  • Folding clean laundry
  • Team building
  • Health and safety compliance
  • Window cleaning
  • Dusting furniture
  • Cleaning techniques
  • Quality improvements
  • Customer relationship management
  • Guest relations
  • Sorting and washing laundry
  • Department coordination
  • Staff motivation
  • Inventory control
  • Ordering cleaning supplies
  • Quality assurance
  • Employee evaluations
  • Performance evaluation
  • Performance improvements
  • Maintenance coordination
  • Staff evaluations
  • Supply inventory management
  • Expense tracking
  • Quality assurance controls
  • Budget administration
  • Mopping and buffing floors
  • Laundry operations
  • Turndown service
  • Ironing clothing
  • Room inspection
  • Cost reduction strategies
  • Quality assurance and control
  • Team performance management
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Clear communication
  • Customer satisfaction
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Employee training and development
  • Decision-making
  • Timekeeping
  • Team guidance and motivation
  • Work inspection
  • Relationship building
  • Safety protocols
  • Equipment operation

Timeline

Cleaning Crew Supervisor

Duo 2 Cleaning Services
05.2020 - Current

Waitress Trainee

Chili's Bar and Grill
11.2013 - 05.2021

Independent Contractor

Aspen Contracting Inc.
08.2012 - 11.2013

Waitress Trainee

Hooters Inc.
08.2001 - 11.2013

Retail Sales Associate

Bath & Body Works
10.2000 - 01.2001

Retail Sales Associate

Gazooks Inc.
10.2000 - 01.2001

Retail Sales Associate Cashier

Red and White Superfoods
07.1998 - 05.2001

Front End Retail Cashier

Delchamps Grocery Inc.
07.1998 - 12.2000

Associate Degree In Optometry -

Delgado Community College

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Lindsey Monica