Lindsey Monica
Laplace,LA
Summary
Dynamic Cleaning Crew Supervisor at Duo 2 Cleaning Services with a proven track record in optimizing team performance and ensuring high sanitation standards. Skilled in task delegation and customer service, I consistently enhanced productivity and client satisfaction through effective communication and tailored cleaning solutions. Committed to maintaining a safe and efficient work environment.
Overview
27
27
years of professional experience
Work History
Cleaning Crew Supervisor
Duo 2 Cleaning Services
Laplace, LA
05.2020 - Current
- Ensured timely completion of all cleaning tasks by effectively delegating responsibilities among my partner and monitoring progress throughout the shift.
- Optimized team performance by conducting regular evaluations and identifying areas for improvement.
- Coordinated, directed and monitored cleaning in duties by use of manual and electrically powered tools and equipment.
- Had high expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning for me and my partner
- Boosted overall productivity by regularly maintaining equipment, troubleshooting common problems, and collaborating on preventative maintenance strategies.
- Collaborated with partner to develop customized cleaning plans tailored to each client''s needs.
- Maintained a safe working environment by enforcing compliance with safety regulations and ensuring proper usage of equipment.
Waitress Trainee
Chili's Bar and Grill
1820 W Airline Hwy
11.2013 - 05.2021
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
Independent Contractor
Aspen Contracting Inc.
4141 NE Lakewood Way Lee’s Summit, MO 64064
08.2012 - 11.2013
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Trained new team members to apply best coding best practices and proper use of development tools.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Gathered, organized and input information into digital database.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Waitress Trainee
Hooters Inc.
2781 Belle Chase Hwy.
08.2001 - 11.2013
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
- Maintained professional demeanor even difficult interactions resolving conflicts tact diplomacy.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Participated in regular training sessions to stay up-to-date on menu offerings, specials, and industry best practices.
- Provided support in other areas of the restaurant as needed including bussing tables stocking supplies.
- Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.
- Actively listened customer feedback suggestions implemented improvements response their comments.
Retail Sales Associate Cashier
Red and White Superfoods
West 5th St Laplace LA, 70068
07.1998 - 05.2001
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Assisted customers by answering questions and fulfilling requests.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
- Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Assisted in training new employees on company policies, procedures, and point-of-sale systems for efficient onboarding.
- Ensured compliance with all company procedures related to cash handling, refunds/returns processing.
- Contributed to loss prevention efforts by monitoring suspicious activity and reporting concerns promptly.
Retail Sales Associate
Bath & Body Works
8847 Veterans Blvd Metairie LA 7003
10.2000 - 01.2001
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Retail Sales Associate
Gazooks Inc.
8847 Veterans Blvd. Metairie LA,70003
10.2000 - 01.2001
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Conducted product demonstrations to highlight features and benefits, increasing customer interest.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Implemented feedback from customer surveys to enhance shopping experience.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Front End Retail Cashier
Delchamps Grocery Inc.
Riverlands Shopping Center Laplace LA 70068
07.1998 - 12.2000
- Strengthened loss prevention efforts by vigilantly monitoring customer transactions and identifying potential discrepancies or theft incidents.
- Collaborated with fellow cashiers to maintain adequate change funds throughout the day, minimizing disruptions at the registers.
- Promoted sales events and loyalty programs to customers during checkout, increasing overall revenue for the store.
- Contributed to store cleanliness by completing assigned cleaning tasks diligently during downtime periods.
- Provided excellent communication with colleagues in other departments when needed assistance or resolving customer concerns required teamwork.
- Supported inventory management by restocking shelves and conducting regular price checks for accuracy.
- Complied with all company policies including proper handling of sensitive information like personal IDs for age-restricted items sale.
- Processed returns and exchanges with attention to detail, adhering to store policies while prioritizing customer satisfaction.
- Enhanced customer satisfaction by providing efficient and courteous service during checkout.
- Successfully maintained an accurate record of daily transactions preventing any financial discrepancies.
- Managed high volume of customers effectively during peak hours maintaining quality service standards.
- Balanced work priorities by assisting with tasks beyond the cashier role when needed, demonstrating versatility and commitment to overall store success.
- Addressed customer inquiries and resolved issues promptly, fostering a positive store atmosphere.
- Handled cash, credit, and check transactions accurately, contributing to balanced cash drawers consistently.
- Assisted in training new employees on cashier procedures and store policies, promoting team cohesion and efficiency.
- Maintained a clean and organized workstation, ensuring a pleasant shopping experience for customers.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Associate Degree In Optometry -
Delgado Community College
New Orleans, LA05.2004
Skills
- Workload prioritization
- Waste disposal
- Sanitation standards
- Chemical handling
- Task delegation
- Customer service
- Cleaning practices
- Cleaning and sanitation
- Customer service-focused
- Vacuuming and sweeping
- Cleaning bathrooms
- Housekeeping
- Training and mentoring
- Staff training and development
- Task assignment
- Folding clean laundry
- Team building
- Health and safety compliance
- Window cleaning
- Dusting furniture
- Cleaning techniques
- Quality improvements
- Customer relationship management
- Guest relations
- Sorting and washing laundry
- Department coordination
- Staff motivation
- Inventory control
- Ordering cleaning supplies
- Quality assurance
- Employee evaluations
- Performance evaluation
- Performance improvements
- Maintenance coordination
- Staff evaluations
- Supply inventory management
- Expense tracking
- Quality assurance controls
- Budget administration
- Mopping and buffing floors
- Laundry operations
- Turndown service
- Ironing clothing
- Room inspection
- Cost reduction strategies
- Quality assurance and control
- Team performance management
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Clear communication
- Customer satisfaction
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Employee training and development
- Decision-making
- Timekeeping
- Team guidance and motivation
- Work inspection
- Relationship building
- Safety protocols
- Equipment operation
Timeline
Cleaning Crew Supervisor
Duo 2 Cleaning Services
05.2020 - Current
Waitress Trainee
Chili's Bar and Grill
11.2013 - 05.2021
Independent Contractor
Aspen Contracting Inc.
08.2012 - 11.2013
Waitress Trainee
Hooters Inc.
08.2001 - 11.2013
Retail Sales Associate
Bath & Body Works
10.2000 - 01.2001
Retail Sales Associate
Gazooks Inc.
10.2000 - 01.2001
Retail Sales Associate Cashier
Red and White Superfoods
07.1998 - 05.2001
Front End Retail Cashier
Delchamps Grocery Inc.
07.1998 - 12.2000
Associate Degree In Optometry -
Delgado Community College