Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lindsey Moore

Brandon ,MS

Summary

Dynamic customer service professional with extensive experience at Walmart, excelling in cash handling and problem-solving. Proven track record of enhancing customer satisfaction through effective communication and efficient transaction processing. Recognized for training new staff and maintaining high standards of cleanliness, contributing to a positive shopping environment.

Overview

20
20
years of professional experience

Work History

Cashier, Customer Service Desk

Walmart Neighborhood Market
10.2019 - 01.2025
  • Processed customer transactions efficiently using point-of-sale systems.
  • Handled cash, credit, and electronic payments with accuracy.
  • Assisted customers with product inquiries and store navigation.
  • Maintained cleanliness and organization of checkout areas.
  • Collaborated with team members to optimize workflow during peak hours.
  • Resolved customer complaints promptly to enhance satisfaction levels.
  • Restocked shelves and organized merchandise to improve visibility and access.
  • Participated in training sessions to learn new policies and procedures.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Learned duties for various positions and provided backup at key times.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Customer Service Clerk

Pak A Sak
Amarillo, TX
10.2019 - 01.2023
  • Processed customer transactions accurately and efficiently at checkout stations.
  • Resolved customer inquiries and complaints with professionalism and empathy.
  • Maintained product displays, ensuring cleanliness and organization of merchandise.
  • Assisted customers in locating products, enhancing overall shopping experience.
  • Contributed to a positive work environment through effective communication and teamwork among colleagues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
  • Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
  • Built strong relationships with customers, fostering trust and loyalty through exceptional service.
  • Kept front check out area clean and organized for efficient service.
  • Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Sales Associate

Dillards Department Store
09.2014 - 01.2018
  • Assisted customers in locating merchandise and provided product knowledge to enhance shopping experience
  • Processed transactions accurately using point-of-sale systems to ensure efficient checkout
  • Maintained organized sales floor by restocking items and arranging displays according to visual merchandising standards
  • Collaborated with team members to achieve sales goals and improve customer satisfaction ratings
  • Executed promotional campaigns by setting up displays and informing customers of special offers
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Cashier

United Grocery Store
Amarillo, TX
06.2010 - 11.2013
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and provided excellent service.
  • Maintained cleanliness and organization of checkout areas to enhance shopping experience.
  • Handled cash, credit, and gift card transactions accurately to ensure financial integrity.
  • Collaborated with team members to manage high-volume customer flow during peak hours.
  • Trained new staff on register operations and store policies for seamless integration.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Cafeteria Worker

BSA Hospital
Amarillo, TX
05.2007 - 11.2009
  • Maintained cleanliness and organization of food service areas, ensuring compliance with health regulations.
  • Prepared and served meals in accordance with dietary guidelines and safety standards.
  • Supported special dietary needs by accurately labeling food items and providing assistance to patients.
  • Trained new staff on food handling procedures and safety protocols to enhance team performance.
  • Cleaned and sanitized surfaces, tools, and equipment.
  • Restocked condiments, beverages, and utensils per expected use levels.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Prepared ingredients and recipe components ahead of time.
  • Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
  • Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
  • Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
  • Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
  • Followed all proper handling procedures for prepared foods, ingredients, and leftovers.

Cashier

Walmart
Amarillo, TX
03.2005 - 2008

Promoted from cashier to front end supervisor after one year.

Education

High School Diploma -

Fritch High School
Fritch Texas
2003

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Time management skills
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash register operation
  • Cash handling expertise
  • Product restocking
  • Refunds and exchanges
  • Payment processing
  • Cash register systems
  • Cash management
  • Cash drawer balancing
  • POS system operations
  • Payment collection
  • POS systems
  • Staff training
  • Refund handling
  • Guest inquiries
  • ID verification
  • Attention to detail
  • Sales expertise
  • Retail merchandising
  • Returns processing
  • Point of sale operation
  • Credit card processing
  • Gift card handling
  • Checkout monitoring
  • Receipt handling
  • Problem-solving
  • Honest and dependable
  • Dependability and reliability
  • Hospitality and accommodation
  • Credit and cash transactions
  • Point-of-sale system
  • Sales transactions
  • Upselling techniques
  • Visual merchandising
  • Basic math
  • Clear communication
  • Fraud prevention awareness
  • Cash handling and management
  • Team collaboration

Timeline

Cashier, Customer Service Desk

Walmart Neighborhood Market
10.2019 - 01.2025

Customer Service Clerk

Pak A Sak
10.2019 - 01.2023

Sales Associate

Dillards Department Store
09.2014 - 01.2018

Cashier

United Grocery Store
06.2010 - 11.2013

Cafeteria Worker

BSA Hospital
05.2007 - 11.2009

Cashier

Walmart
03.2005 - 2008

High School Diploma -

Fritch High School