Qualified professional with highly goal-oriented nature and proficiency in meeting and exceeding established goals and objectives related to training, selling, education and client relations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Realtor
City2Shore National Franchises
Northwest, United States
09.2024 - Current
Client Assistance: Helping buyers, sellers, and renters navigate the real estate process, including understanding their needs and financial capabilities
Property Marketing: Promoting properties through advertisements, open houses, and listing services to attract potential buyers or renters.
Market Analysis: Conducting comparative market analysis to estimate property values and provide insights into market conditions.
Negotiation: Acting as intermediaries during negotiations to ensure fair and beneficial deals for all parties.
Paperwork Management: Preparing contracts, leases, deeds, closing statements, and other necessary documents.
Networking: Building relationships with appraisers, escrow companies, lenders, home inspectors, attorneys, and contractors to streamline transactions.
Property Tours: Showing properties to potential buyers or renters and coordinating inspections or maintenance when needed.
Staying Updated: Keeping up with real estate laws, trends, and best practices to provide informed guidance.
Owner/Operator
Seconds2Perfection LLC
Cadillac, United States
05.2022 - 02.2025
Successfully owned and managed a residential cleaning business, catering exclusively to short-term rental properties, ensuring properties met high cleanliness standards to enhance guest satisfaction and reviews.
Oversaw all operational aspects, including scheduling, supply management, client relations, and quality control, demonstrating strong organizational and multitasking abilities.
Developed and maintained lasting relationships with property owners by providing reliable, detail-oriented, and customized cleaning services tailored to each property's unique needs.
Implemented efficient cleaning protocols to meet strict turnover deadlines, minimizing downtime between guests and optimizing property readiness.
Collaborated with property managers and homeowners to improve guest experiences, contributing to higher occupancy rates and positive feedback.
Resource Specialist
Networks Northwest
Traverse City, United States
08.2021 - 05.2023
Provided tailored support to individuals transitioning from incarceration to community reintegration across four counties, referred by Parole Agents.
Delivered comprehensive services including housing support, employment counseling, and social support to promote successful reintegration.
Facilitated employment readiness by guiding participants through resume development, interview preparation, job skills training, and professional development opportunities.
Built strong relationships with local businesses, offering program insights and highlighting the benefits of hiring our Participants, while conducting monthly employment verifications.
Assisted participants in tenant preparation by analyzing credit histories, budgeting, and formulating debt repayment strategies, ensuring readiness for housing opportunities.
Screened candidates for Housing Choice Voucher waiting lists and connected them with MSHDA resources, while providing curated rental listings tailored to their needs.
Actively engaged with local agencies and community initiatives to strengthen housing programs and foster collaborative efforts across counties.
Maintained meticulous case documentation and invoicing via Salesforce, ensuring transparency and accountability in service delivery.
Homeless Outreach and Housing Navigator
Northwest Michigan Community Action Agency
Cadillac, United States
01.2021 - 08.2021
Provided crisis intervention and supportive counseling for clients experiencing homelessness.
Maintained accurate records of client interactions in case management software.
Facilitated access to community resources such as housing, employment, healthcare, education, and social services.
Conducted outreach activities to engage homeless individuals in services.
Assessed and identified service delivery challenges and opportunities within local area.
Case Manager & Group Facilitator
Behavioral Rehabilitation Services
Harrison, United States
01.2020 - 03.2020
Managed caseloads effectively, ensuring timely documentation and reporting.
Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Participated in team meetings and professional development activities to stay current on best practices in case management.
Maintained a positive attitude while facilitating sessions with the intention of encouraging engagement from all participants.
Supported individuals within the group who were struggling emotionally or psychologically.
Assistant Manager/Lead Bartender
Pines Sportsbar & Bowling Alley
Cadillac, United States
02.2012 - 11.2019
Monitored customer service standards and took corrective action when needed.
Interacted with customers to gauge responsiveness to hospitality and menus.
Trained new employees to perform duties.
Talked easily with patrons to build rapport and earn repeat business.
Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
Hospice & Homecare Intern Social Worker
Munson Homecare
Cadillac, United States
01.2019 - 09.2019
Documented services and collected required data for evaluation.
Educated clients on options to assist in making informed decisions.
Collaborated with other disciplines within the hospice team such as nurses, home health aides, chaplains or bereavement counselors.
Counseled patients and families on issues related to death and dying, including spiritual matters or legal and financial concerns.
Advocated for clients to resolve medical or personal crises.
Assistant Preschool Teacher
Cadillac Area Public Schools
Cadillac, United States
08.2017 - 06.2018
Built and strengthened positive relationships with students, parents and teaching staff.
Participated in workshops, trainings and conferences to improve educational skills.
Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
Provided support to teachers in managing classroom resources such as books, supplies, furniture.
Assisted with implementation of approved lesson plans and daily classroom schedule.
Probation Parole Intern
Wexford County Community Corrections
Cadillac, United States
05.2012 - 09.2012
Assisted with full-cycle caseloads, including pretrial, pre-sentence and client supervision.
Aided senior leadership during executive decision-making process by preparing offender reports for corrective action planning.
Assisted with case completion by conducting office, home and employment visits to ensure adherence to legal requirements.
Visited residences and places of employment regularly to monitor compliance with release conditions as appropriate.
Maintained detailed records on each assigned offender, including notes from meetings, home visits, drug tests.
Education
Bachelor's degree - Criminal Justice General Studies
Ferris State University
Big Rapids, MI
05.2013
Skills
Contract preparation
Customer relationship management
Problem solving
Effective communication
Crisis intervention
Case management
Community outreach
Resource navigation
Certification
Project Management Skills for Leaders
Creating a Communications Strategy
Leadership Skills for The Future
Mindset (Blinkist Summary)
Real Estate Salesperson
Timeline
Realtor
City2Shore National Franchises
09.2024 - Current
Owner/Operator
Seconds2Perfection LLC
05.2022 - 02.2025
Resource Specialist
Networks Northwest
08.2021 - 05.2023
Homeless Outreach and Housing Navigator
Northwest Michigan Community Action Agency
01.2021 - 08.2021
Case Manager & Group Facilitator
Behavioral Rehabilitation Services
01.2020 - 03.2020
Hospice & Homecare Intern Social Worker
Munson Homecare
01.2019 - 09.2019
Assistant Preschool Teacher
Cadillac Area Public Schools
08.2017 - 06.2018
Probation Parole Intern
Wexford County Community Corrections
05.2012 - 09.2012
Assistant Manager/Lead Bartender
Pines Sportsbar & Bowling Alley
02.2012 - 11.2019
Bachelor's degree - Criminal Justice General Studies