Lindsey Piatek
Lower Burrell,PA
Summary
Strategic and results-driven professional with a proven track record in management, customer relations, and problem-solving. Demonstrated expertise in effectively handling complex employee relations issues, developing innovative solutions, and ensuring adherence to regulatory standards. Committed to leveraging skills and experience to drive company success and growth.
Overview
12
12
years of professional experience
Work History
Funeral Home Manager-Sales and Operations
Everstory Partners, Inc.
01.2021 - Current
- Involved in regular operations, aiding both preneed and at-need clients.
- Designed and implemented successful sales events with the marketing team to enhance funeral home's visibility.
- Deepened engagement within the community by fostering relationships with local businesses.
- Implemented effective sales initiatives that contributed to exceeding weekly, monthly, and quarterly goals
- Provided successful placement of candidates, improving the recruitment processes
- Increased sales revenue by streamlining the sales operations process and implementing effective strategies.
- Prepared sales presentations for clients showing success and credibility of products.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Funeral Director & Preneed Counselor
Everstory Partners, Inc.
01.2017 - 01.2021
- Completed the daily duties of a licensed funeral director and preneed counselor
- Executed a large variety of cemetery and funeral sales contracts
- Completed administrative duties including payroll, invoices, deposits, reports, contracts, petty cash, etc
- Conducted arrangement conferences, embalming and preparation of deceased
Funeral Director
Everstory Partners, Inc.
01.2015 - 01.2017
- Completed a comprehensive internship, gaining hands-on experience in various aspects of funeral services
- Developed a strong foundation in compliance with OSHA regulations and standards
- Developed successful sales tactics while ensuring positive customer relations
- Exceptional customer service skills, ensuring a positive and memorable guest experience
- Proficient in multitasking, handling high-volume orders, and maintaining order accuracy
Funeral Attendant
R V Anderson Funeral Home
01.2013 - 01.2014
- Assist in the execution of funeral ceremonies
- Ensure funeral home facility was clean, organized and prepared for services
- Communicate effectively with grieving families to ensure seamless coordination
Education
Bachelor Of Science -
Point Park University
PittsburghAssociates - -Business Management And Science
PIMS
PittsburghCrematory Operator Certificate -
CANA
Life Insurance And Fixed Annuities License -
Cemetery Sales Counselor License -
National Certified Tutor -
Certified NBE - National Board Exam Science And Art -
Skills
- Leadership and Interpersonal Skills
- Conflict Resolution
- Customer Relations
- Compliance and Regulatory Knowledge
- Proficiency
- Sales and Marketing
- Performance management
- Staff development
- Customer relationship management (CRM)
- Staff management
- Staff training and development
- Verbal and written communication
- Team leadership
Timeline
Funeral Home Manager-Sales and Operations
Everstory Partners, Inc.
01.2021 - Current
Funeral Director & Preneed Counselor
Everstory Partners, Inc.
01.2017 - 01.2021
Funeral Director
Everstory Partners, Inc.
01.2015 - 01.2017
Funeral Attendant
R V Anderson Funeral Home
01.2013 - 01.2014
Crematory Operator Certificate -
CANA
Life Insurance And Fixed Annuities License -
Cemetery Sales Counselor License -
National Certified Tutor -
Certified NBE - National Board Exam Science And Art -
Bachelor Of Science -
Point Park University
Associates - -Business Management And Science
PIMS