Lindsey Porto
Elgin,IL
Summary
Dynamic Administrative Assistant at Seal & Snow, Inc. with a proven record in enhancing customer acquisition and retention. Strong problem-solving abilities have driven improvements in client relationships and streamlined office operations. Skilled in QuickBooks and Google Suites, adept at organizing events and managing schedules for optimal efficiency. Committed to delivering exceptional support that fosters organizational success.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Seal & Snow, Inc.
Elgin, USA
01.2012 - Current
- Provided excellent customer service skills to acquire new clientele and maintain relationships to ensure a positive customer experience
- Aided in growing the customer database
- Ran all office duties, including answering phones, appointment scheduling, billing, and ensuring the office was supplied adequately.
- Utilized QuickBooks to maintain client records and invoice customers.
- Utilized google suites to perform various office tasks
- Served as a front-line contact for customers on a daily basis
- Reduced customer complaint escalation by implementing efficient problem-solving techniques
- Recorded transactions in QuickBooks, and mailed/emailed invoices to customers
- Handled all bank deposits
- Communicated with external parties to reconcile account problems.
- Interpreted and communicated work procedures and company policies to staff.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities.
- Responded to customer inquiries via phone or email in a professional manner.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Executive Board Secretary
Burlington Boys Basketball League
Elgin, IL
11.2023 - Current
- Took detailed notes in meetings and disseminated information afterward.
- Protected confidential and sensitive information discussed at meetings.
- Provided administrative support to board members and committees to achieve goals.
- Monitored progress on projects undertaken by the executive board.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Coordinated scheduling of executive board meetings, events and activities.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
High School Diploma -
Larkin High School
Elgin, IL05-2004
Some College (No Degree) -
Elgin Community College
Elgin, ILSkills
- New customer acquisition and retention
- Customer Support Expertise
- Critical Thinking and Problem Solving
- Excellent communication and interpersonal abilities
- Team Leadership
- Proficient in Microsoft Office and Google Suites
- Clear oral/written communication
- Scheduling and calendar management
- Proficient Time Management
- Experienced with QuickBooks Software
- Strong Organizational Skills and Attention to Detail
- Data Organization Skills
Timeline
Executive Board Secretary
Burlington Boys Basketball League
11.2023 - Current
Administrative Assistant
Seal & Snow, Inc.
01.2012 - Current
High School Diploma -
Larkin High School
Some College (No Degree) -
Elgin Community College