Jenny Deshommes
Lauderdale Lakes
Summary
Customer service expert with 6+ years of experience in sales and client relations, adept at leveraging analytical skills to enhance customer satisfaction and retention. Demonstrates a strong ability to innovate sales strategies and optimize engagement, backed by a proven track record in streamlining processes and building trust. Eager to apply expertise in a dynamic sales environment to drive growth and foster long-term client relationships.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Team Select Home Care
Fort Lauderdale, FL
08.2025 - Current
- Call physician offices to ensure the plan of care has been signed so authorizations can be processed without delays.
- Send birthday cards to patients and in-office employees to promote engagement and appreciation.
- Verify employee schedules and confirm all shifts are accurately assigned.
- Monitor nurse clock-ins and clock-outs to ensure they occur on time and at the patient's home, maintaining compliance with company policies and payroll requirements.
- Review time records for accuracy before payroll processing.
- Process payroll, ensuring all hours, shifts, and employee information are current and correct.
- Verify that all payroll-related documentation and records are complete and up to date to maintain compliance
Sales Representative
Cricket Wireless
Sunrise, Florida
10.2023 - 01.2025
- Engages with customers to boost satisfaction and loyalty.
- Drives sales of mobile devices and accessories.
- Resolves customer inquiries, enhancing service quality.
- Cultivates a welcoming store atmosphere.
- Innovates sales strategies to elevate customer acquisition.
- Streamlined mobile device sales process and optimized customer engagement strategies, leading to enhanced customer retention and consistent revenue growth
Sales Manager
Inadaysmile
Fort Lauderdale, Florida
09.2022 - 09.2023
- Cultivated customer satisfaction by conducting follow up phone calls and on-site visits
- Completed and processed insurance documentation and other claim forms
- Assisted patients in completing required paperwork, including insurance information and financial arrangements
- Placed calls to inform patients of changes to appointment times and other unforeseen alterationsDeveloped and executed comprehensive follow-up strategies, combining on-site visits with targeted phone communications to strengthen client relationships
- Streamlined insurance documentation processes and claim management workflows while ensuring compliance with industry regulations
Scheduling Specialist
Akumin
Fort Lauderdale, FL
12.2021 - 09.2022
- Build trust with customers using scripts, enhancing engagement and satisfaction.
- Rescheduled patient appointments, optimizing individual needs and improving service efficiency.
- Screened calls, minimized staff disruptions, and maintained focus on complex queries.
- Provided clerical support, streamlining office workflow and boosting productivity.
- Enhanced office productivity by executing precise data entry, managing patient inquiries, and maintaining accurate scheduling records
Customer Service Representative
Teleperformance
North Lauderdale, FL
08.2019 - 02.2020
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
- Answered inbound calls to greet and assist customers with various needs and questions
- Provided solutions, recommendations and replacements with empathy and positive feedback
- Offered products and services to meet customers' needs and goals
- Returned customer calls and responded to inquiries and complaints
Retail Sales Associate
Burlington
Lauderdale Lakes, FL
02.2019 - 07.2019
- Resolved customer issues using listening skills, professional attitude and problem-solving techniques
- Shelved and stocked products in appropriate locations
- Directed customers to appropriate merchandise and store locations
- Helped maintain clean and orderly work environment
Education
High School Diploma - undefined
Plantation High
Plantation, FL06.2017
Skills
- Customer Service
- Data Entry
- Insurance Documentation
- Customer Retention
- Customer Acquisition
- Clerical Support
- Call Center
Languages
Creole
Interests
Listening to audio book, Singing, Church
Timeline
Administrative Assistant
Team Select Home Care
08.2025 - Current
Sales Representative
Cricket Wireless
10.2023 - 01.2025
Sales Manager
Inadaysmile
09.2022 - 09.2023
Scheduling Specialist
Akumin
12.2021 - 09.2022
Customer Service Representative
Teleperformance
08.2019 - 02.2020
Retail Sales Associate
Burlington
02.2019 - 07.2019
High School Diploma - undefined
Plantation High