Lindsey Ramsdell
Aberdeen,WA
Summary
Efficient Shift Supervisor with 10 plus years in the service industry, aiming to increase value of Starbucks through excellent leadership. Strong talents in communication, problem solving and organization. Outgoing and energetic individual who understands what it takes to make Starbucks run efficiently. Passionate about creating positive customer experiences and fostering strong teams. Effective asset to the Starbucks Management team.
Overview
19
19
years of professional experience
Work History
Shift Supervisor
Starbucks
05.2024 - Current
- Role model of the store operations standards that define Starbucks Experience.
- Barista responsible for execution of all drink choices on Starbucks menu, as well as any modifications to meet customer needs.
- Efficiently oversee the customer experience to meet and exceed customer needs, building lasting relationships with regulars.
- Educates customers on store offerings and coffee culture.
- Leads shift, working alongside team of 3 to 7 partners to deliver quality customer service and expertly crafted products.
- Coaches the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients.
- Utilizes and provides direction of use of tools to achieve operational excellence.
- Coaches and guides others, maintaining and encouraging a positive team environment.
- Communicates clearly, concisely and accurately working effectively alongside store manager and fellow shift supervisors in order to ensure effective store operations.
- Successfully perform all inventory management duties.
- Cash handling procedures, including cash, credit and rewards app payment processing.
- Mid-day and closing cash-out procedures that include cash pull and par of multiple registers, safe par, tip management, coin order, payouts and deposits.
- Successfully meet and adapt to all store operating policies and standards.
- End of shift communication and reporting.
Interpersonal Communications Specialist, Technical & Administrative Support
Sholder Inc.
09.2022 - 07.2024
- Recognized by organization leadership for patience and skills in troubleshooting tech related issues, for fostering a deep sense of inclusiveness within multicultural, international community of individuals working in virtual Gig environment.
- Worked with Sholder Team to streamline technical and administrative functions fostering inter-department collaborations and optimizing processes and elevating contractor productivity.
- Effectively addressed and troubleshot intricate technical issues with forward-thinking solutions, assisting with digital transformation, elevating team efficiency and project delivery speed.
- Worked with Sholder Team to develop and implement comprehensive contractor onboarding program.
- Enhanced HubSpot CRM efficiency via innovative strategies by analyzing data resulting in better customer engagement & streamlining internal communication processes.
- Successfully performed Stripe Payment Processing along with building and implementation of individual contractor Stripe product links.
- Excelled in customer engagement, success and contractor recruitment initiatives.
- Created social media content across multiple platforms according to content calendars and promotion schedules.
- Played key role in training and mentorship, enhancing skills and morale of over 40 existing and new contractors.
- Worked with Sholder Team to foster culture of continuous learning, elevating team performance and morale.
- Effectively Coordinated Sholder and Sharer appointment bookings.
- Engaged with clients and contractors to assess their needs on daily basis.
Qualified Sholder
Sholder Inc.
07.2022 - 05.2024
- Fully Trained and Qualified Sholder (Space Holder)
- Created safe container (space) for Sharers to examine their stories and associated attachments to their Beliefs, Behaviors, Attitudes and Actions
- Assisted Sharers to reframe their perspective to their stories, release any stuck emotion related (or not) to their stories and thereby gain access to their own inner wisdom
- Skilled in Level III Global listening, asking powerful questions, guiding somatic inquiry, breath work and offering reflection to Sharer in compassionate, non-judgmental manner
- Efficiently self-scheduled, managed appointments, and invoiced as individual contractor.
Cashier/Customer Service
Quality Foods
08.2009 - 07.2012
- Managed 100 plus diverse grocery orders with precision, ensuring customer satisfaction daily.
- Streamlined checkout flow during peak hours, reducing customer wait times significantly.
- Demonstrated proficiency in cash, debit, credit, and check processing.
- Maintained comprehensive knowledge of the universal PLU system, membership reward and BC Lottery systems ensuring accurate transactions.
- Oversaw the stocking and return of magazine and tobacco orders, ensuring timely invoicing.
- Built relationships with customers providing exceptional customer service to encourage repeat business.
Medical Office Assistant
Courtenay Medical Associates/ Dr. Claassen / Dr. Aird
07.2005 - 08.2009
- Managed medical transcription tasks transcribing 25 to 40 progress and OR reports daily, ensuring precision in patient records.
- Coordinated appointment and O.R scheduling, boosting clinic efficiency.
- Administered patient screening tests, elevating patient care quality.
- Maintained orderly patient files, improving data accessibility.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Worked with Clinicare and Osler Electronic Medical Records systems.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
Education
Certificate of Completion -
Sholder Inc.
Remote/Boulder, CO03.2024
Diploma - Business & Medical Office Administration
Sprott Shaw Community College
Courtenay, BC Canada05.2005
High School Diploma -
Campbell River Christian School Home School Program
Courtenay, BC Canada06.1998
Skills
- Starbucks POS Systems & Partner Apps
- Payment/Transaction Processing
- Cash handling expertise
- Product Cross-Selling
- Time Management
- Critical Thinking
- Customer Engagement & Service
- Conflict & Complaint Resolution
- Team Management & Mentorship
- Workplace Safety & Awareness
- Inventory control and record keeping
Volunteer Experience
Sholderup.org, 01/01/23, Present, 60, Volunteered 60 hours of Sholdering and Administrative work to Sholderup (The 501(c)(3) non-profit side of Sholder Inc.). I Assisted the Sholderup Board directly to oversee the organizations involvement with Friends of Children (FOC).
References
- Jaclyn Meeks Starbucks Store 9504 Store Manager Cell:(360)349-9805 Store:(360)532-0349
- Mark Dacy, Sholder Inc./Co-Founder & CXO, mark@sholder.com, (678)662-5618
- Adriana Karagozian, Sholder Inc./ HOC, adrianak@sholder.com, (720)403-7505
- Barbara Lamb, Sholder Inc. / Finance / Sholderup.org, (305)790-7354
- Leeann MacDougall, Personal, (253)861-2108
Hobbies and Interests
Painting, drawing and crafting are how I unwind and engage my creative mind in my spare time. I enjoy reading self help books that drive personal growth. I am a life long learner of herbalism, health and nutrition. I am fascinated by neuro-science, astrology and anything to do with this vast universe that connects us all.
Timeline
Shift Supervisor
Starbucks
05.2024 - Current
Interpersonal Communications Specialist, Technical & Administrative Support
Sholder Inc.
09.2022 - 07.2024
Qualified Sholder
Sholder Inc.
07.2022 - 05.2024
Cashier/Customer Service
Quality Foods
08.2009 - 07.2012
Medical Office Assistant
Courtenay Medical Associates/ Dr. Claassen / Dr. Aird
07.2005 - 08.2009
Certificate of Completion -
Sholder Inc.
Diploma - Business & Medical Office Administration
Sprott Shaw Community College
High School Diploma -
Campbell River Christian School Home School Program
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