Lindsey Robbins
Mishawaka,Indiana
Summary
Self-motivated Benefits Specialist demonstrating superior understanding of employee benefits laws and human resource software systems. Multitasking Benefits Specialist knowledgeable providing benefits support in fast-paced corporate settings.
Overview
17
17
years of professional experience
Work History
Benefits Specialist I
Allegiant Airlines
Remote
06.2023 - Current
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions in UKG Pro..
- Trained new team members in policies and procedures, created SOP's and offered insight into best ways to manage job tasks and duties.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Observed strict compliances requirements to maintain data and plan participant confidentiality.
- Managed COBRA compliance, ensuring timely notifications and accurate administration for former employees.
Human Resources Benefits Specialist
Four Winds Casino
07.2019 - Current
- Processed enrollments, benefit changes, reviewing summary plan descriptions, and developed and implemented onboarding and orientation programs for new employees.
- Organized open enrollment events by working with vendors, utilizing Zoom meetings, and creating videos for employee benefit programs.
- Answered employee's questions regarding benefits and reaches out to vendors to solve problems
- Maintained compliance with federal regulations regarding FMLA, ADA, ERISA, DOL and other relevant laws governing employee benefits.
Dual Rate Slot Supervisor
Four Winds Casino
02.2019 - 07.2019
- Experience utilizing New Wave system to verify jackpot winners, processing foreign and no ID jackpots
- Reviews if guest are eligible for comps and assists with W Club duties
- Supervises employee's in daily activities, provides guidance and coaches as needed
- Shares ideas to be more efficient, prioritize tasks, and meet department goals.
Slot Floor Person
Four Winds Casino
12.2017 - 02.2019
- Achieved ACES High Award for 100% secret shop by appreciating guests, consistently delivering quality, exceeding expectations and striving to build loyalty
- Promoted to Job Coach in February 2018 to teach and empower trainees how to be a slot floor person
- Process confidential tax paperwork accurately to pay jackpots and resolves guest disputes by researching answers and providing solutions
- Participates in leadership classes to further develop my management skills.
Call Center Agent
Lippert Components Inc.
04.2016 - 11.2017
- Improved the interior warranty claims process by creating detailed work instructions using my proficient skills in Microsoft Office and by utilizing Salesforce
- Reviewed and made determinations on warranty claims, educated customers on processes, provided quotes for new products and resolved conflicts
- Mentored peers during new hiring on-boarding training them to absorb company culture
- Volunteered at St
- Joseph County Parks, Center for the Homeless, LoveWay Inc., and JDRF via LCI Cares.
After Sales Product Specialist
Kem Krest
10.2014 - 03.2016
- Provided excellent outbound and inbound call center customer service
- Processed orders and created sales reports importing reports from AS400 to Excel to run sales reports; VLookup, Pivot Tables, Charts, Functions
- Presented sales reports and product training in weekly meetings utilizing Power Point and Skype
- Promoted products, educated customers on new products and solved problems handled shipping errors with vendors to ensure customers received product on time.
International Compliance Specialist
Tire Rack
09.2013 - 05.2014
- Analyzed UPS bills discovering variances which resulted in decreased overpayment on Canadian tire taxes
- Collaborated with Canadian UPS broker to finalize end of month tax records
- Reviewed compliance requirements to conduct business from United States to Canada
- Utilized AS400 and Excel to process accounts payable, accounts receivable, and to run end of month reports.
Business Processing Specialist
Reach 360
01.2013 - 09.2013
- Provided human resource and customer service assistance to new and existing clients
- On-boarding of new hires by processing all tax forms, insurance documents, and enrolled in ADP
- Implemented paperless process with clients by collecting documents, organizing, and scanning
- Performed accurate data entry, accounts payable, accounts receivable and entered ADP payroll in various systems and maintain expense reports.
Office Manager
Elbode Tire & Rim
06.2011 - 01.2013
- Multi-tasking by answering phones, processing delivery's, scheduling, providing estimates, while providing excellent customer service in a fast-paced environment
- Managed employee's by assigning tasks, reviewing timecards and processing payroll shift
- Maintained knowledge of current sales and promotions, policies regarding payment and return practices.
Rewrite Unit Specialist
Liberty Mutual Insurance
10.2006 - 06.2010
- Sold various types of insurance policies to businesses and individuals on behalf of insurance companies
- Customized insurance programs to suit individual customers, covering a variety of risks
- Explained features, advantages and disadvantages of various policies to promote sale of policies.
Customer Service Representative
Liberty Mutual Insurance
10.2006 - 06.2008
- Multi-tasked while receiving inbound calls from policyholders to explain insurance policies, to analyze insurance programs and recommend endorsements
- Performed administrative tasks, such as maintaining records and handling policy renewals
- Maintained a consistent high-quality customer service average score of 98.6%.
Education
Core 40 Diploma -
Mishawaka High School
Mishawaka, IndianaBachelor of Science, Human Resource Management, In Progress -
Indiana University of South Bend
South Bend, Indiana12.2025
Skills
- Proficient in Microsoft Office, UKG Pro, and ADP
- Benefits Explanation
- Employee Benefits Laws
- New Employee Enrollment
- FMLA Comprehension
- Healthcare Benefits
- Problem Solving
- HRIS Systems
- Regulatory Compliance
- Open Enrollment
- Time Management
- Customer Service
Timeline
Benefits Specialist I
Allegiant Airlines
06.2023 - Current
Human Resources Benefits Specialist
Four Winds Casino
07.2019 - Current
Dual Rate Slot Supervisor
Four Winds Casino
02.2019 - 07.2019
Slot Floor Person
Four Winds Casino
12.2017 - 02.2019
Call Center Agent
Lippert Components Inc.
04.2016 - 11.2017
After Sales Product Specialist
Kem Krest
10.2014 - 03.2016
International Compliance Specialist
Tire Rack
09.2013 - 05.2014
Business Processing Specialist
Reach 360
01.2013 - 09.2013
Office Manager
Elbode Tire & Rim
06.2011 - 01.2013
Rewrite Unit Specialist
Liberty Mutual Insurance
10.2006 - 06.2010
Customer Service Representative
Liberty Mutual Insurance
10.2006 - 06.2008
Core 40 Diploma -
Mishawaka High School
Bachelor of Science, Human Resource Management, In Progress -
Indiana University of South Bend