Overview
Work History
Education
Skills
Timeline
Generic

Daphny Paul

Austin,TX

Overview

5
5
years of professional experience

Work History

Benefits Specialist

PrestigePEO
02.2024 - Current
  • Serve as a primary point of contact, communicating with employees regarding their benefits, including 401(k), FSA, HSA, medical, dental, vision, and STD/LTD plans.
  • Manage the enrollment, updates, and termination of benefits plans across multiple carriers, ensuring accurate data and compliance with regulatory standards.
  • Maintain thorough knowledge of ERISA, ACA, and other relevant compliance requirements, ensuring all communications and processes align with federal and state regulations.
  • Conduct comprehensive open enrollment presentations, ensuring employees understand benefit options, plan features, and enrollment procedures.
  • Facilitate effective communication and problem resolution by liaising with brokers and insurance carriers to address coverage concerns and inquiries.
  • Oversee the reconciliation of benefit deductions, addressing discrepancies and ensuring alignment between payroll systems and carrier invoices.
  • Generate and analyze benefits utilization reports, enrollment and benefit deduction reports, identifying trends and making recommendations to optimize plan offerings.
  • Assist in resolving claim disputes by advocating for employees with carriers and escalating issues when necessary.
  • Manage leave of absence processes, including FMLA and other statutory leaves, coordinating with carriers, employees, and internal teams to ensure compliance and proper documentation.
  • Manage and monitor deduction arrears, ensuring accurate tracking and recovery of missed benefit contributions, and coordinating with payroll to reconcile discrepancies.

Benefits Coordinator

Aston Carter
05.2021 - 01.2024
  • Serve as the dedicated liaison for our associates, overseeing comprehensive group health plans encompassing medical, dental, vision, retirement plans, disability coverage, and health and wellness initiatives.
  • Communicated with employees via call, email, or ticketing system to answer inquiries and provide timely and accurate information.
  • Conduct regular new hire benefits orientations as the lead facilitator.
  • Assisted employees with benefits enrollment, changes, and claims processing, ensuring all actions complied with company policies and regulations.
  • Collaborate with benefits team and vendors to facilitate the annual open enrollment process. Responsibilities include coordinating enrollment logistics, crafting communications, and ensuring accurate reflection of benefits changes in enrollment systems and materials.
  • Use systems like ADP, Kronos, Towers Watson, Fidelity and more to accurately review deductions, benefits information, 401K, and more.
  • Prepare and manage benefits reports, as well as prompt and accurate filing of benefit documents within established deadlines.
  • Research various employee deductions, annuity contributions, and retirement plan withholdings.
  • Observed strict procedures to maintain data and plan participant confidentiality.

Account Manager

HCA Healthcare Inc.
01.2020 - 04.2021
  • Responsible for contacting delinquent customers to recover overdue payments.
  • Tasked with ensuring adherence to federal, state, and local regulations related to collections and bankruptcy procedures.
  • Conducted investigations of customer accounts and payment histories.
  • Developed and executed plans to boost the success rate of collecting outstanding debts.
  • Generate reports and analyze department-related data, sharing insights with executive staff and departmental managers as required.
  • Contacted customers to discuss late payments and options for remitting amounts due.
  • Reconciled vendor statements and handled payment complaints or discrepancies.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Education

Bachelor of Science - Human Resources Management

Western Governors University
Salt Lake City, UT
09-2025

High School Diploma -

Maynard Evans High School
Orlando, FL
05-2015

Skills

  • Benefits Administration (ACA, COBRA, etc)
  • HRIS (ADP, Prism, Kronos, UKG pro)
  • Microsoft Office (Excel, Powerpoint, Word,)
  • New Hire Onboarding / Open Enrollment
  • Employment Law Compliance
  • Customer Service
  • Organization
  • Vendor / Broker contact
  • Human Resource Management

Timeline

Benefits Specialist

PrestigePEO
02.2024 - Current

Benefits Coordinator

Aston Carter
05.2021 - 01.2024

Account Manager

HCA Healthcare Inc.
01.2020 - 04.2021

Bachelor of Science - Human Resources Management

Western Governors University

High School Diploma -

Maynard Evans High School

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Daphny Paul