Lindsey Robertson
Fort Wayne,IN
Summary
Demonstrates strong communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuing to learn and grow, while being able to adapt to change and learn new ways.
Overview
8
8
years of professional experience
Work History
Operations Supervisor
Allendale Treatment
05.2023 - 09.2025
- Assisted in daily operations to ensure efficiency and adherence to safety protocols.
- Supported team in executing standard operating procedures and workflow processes.
- Participated in training sessions to enhance operational knowledge and skills.
- Contributed to problem-solving discussions, identifying areas for process improvement.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly
- Managed daily operations for patients, behavioral health technicians, environmental services, and maintenance department.
- Addressed and resolved patient behavior problems.
- Oversaw all the purchases under operations. Maintained a budget for the operational spending.
- Maintained communication within the operations department to ensure communication from leadership.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Developed and implemented training program for new hires, accelerating their time to full productivity.
Behavioral Health Technician
Allendale Treatment
12.2022 - 05.2023
- Observed and documented patient behaviors to identify patterns and inform treatment plans.
- Assisted in daily living activities, promoting independence and enhancing patient comfort.
- Maintained a safe environment by following safety protocols and conducting regular inspections of facilities.
- Conducted client rounds to check on residents.
- Participated in training programs to improve knowledge of behavioral health practices and intervention techniques.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Searched resident belongings prior to and during stays.
- Facilitated on-site activities, support groups, and outings for clients.
- Performed client intake procedures according to internal standards for new admissions.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
Lead Front Desk Receptionist
Massage Envy Spa
08.2020 - 07.2022
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Supervised and trained junior receptionists in customer service best practices.
- Streamlined appointment scheduling using advanced booking software to enhance efficiency.
- Coordinated communication between departments to resolve guest inquiries promptly.
- Maintained accurate records of visitor logs and room assignments for optimal organization.
- Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
- Maintained accurate records of guest information, reservations, billing details, and special requests to ensure smooth communication between departments.
Custom Framer
Aaron Brothers Custom Frames
05.2017 - 03.2019
- Designed custom framing solutions tailored to client specifications, ensuring high-quality finishes.
- Operated advanced framing equipment, maintaining safety standards and operational efficiency.
- Collaborated with clients to select appropriate materials and styles, enhancing customer satisfaction.
- Managed inventory of framing supplies, optimizing stock levels for timely project completion.
Education
GED -
Leo Junior Senior High School
Leo-Cedarville, INSkills
- Operations management/ Operations Planning
- Performance monitoring
- Staff supervision
- Team Training
- Project planning
- Incident reporting
- Employee engagement
- Organization
Additional Information
References:
Tara Walter - Director of Operations at Allendale Treatment
Phone number: (260) 416-9954. Email: Tara@allendaletreatment.com
Scott Valentic - Director of Patient Safety at Allendale Treatment
Phone number: (260) 438-9359. Email: Scott@allendaletreatment.com
Timeline
Operations Supervisor
Allendale Treatment
05.2023 - 09.2025
Behavioral Health Technician
Allendale Treatment
12.2022 - 05.2023
Lead Front Desk Receptionist
Massage Envy Spa
08.2020 - 07.2022
Custom Framer
Aaron Brothers Custom Frames
05.2017 - 03.2019
GED -
Leo Junior Senior High School