Lindsey Scarborough
Green Cove Springs
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
17
17
years of professional experience
Work History
Business Team
Growing Healthy Smiles
Fleming Island, FL
06.2020 - 01.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Verified insurance and communicated coverage to staff and patients.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Maintained confidentiality of patient finances, records, and health statuses.
- Coordinated patient treatment plans and schedules to enhance clinic efficiency.
- Implemented streamlined processes for patient intake and appointment management.
- Trained new staff on office procedures and patient coordination best practices.
- Explained treatment choices to patients and helped determine best options.
- Laid out potential payment plans for patients.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Managed social media accounts, enhancing brand visibility and audience interaction.
- Created compelling content for marketing materials, improving communication effectiveness with target audiences.
- Worked events for the company and school visits to educate children on dental health.
Vendor Specialist
VTrips
Jacksonville, FL
12.2019 - 04.2020
- Performed as Assistant to the Director and Manager of the company
- Performed as Administrative Assistant to Director of Meeting Planning
- Assisted Executive Assistant and supported Executive Director in Executive Assistant's absence
- Generated reports for the Director using Microsoft Access or Word
- Set up conference calls, input data and generate reports for conferences sponsored by the company.
- Assisted in other areas of the organization, as a floater, where and when help was needed
- Performed as the backup Information Specialist (receptionist) in her absence and as lunch relief
- Schedule interviews and go over resumes of potential employees
- Act as a point of contact and liaison for vendors in an assigned region and maintain contact with them
- Assist in preparation and participate in regular, recurring vendor performance reviews with the company Director
- Follow up on outstanding orders and status.
- Build relationships with every vendor
- Assure the quality of work is being completed by each vendor to the company's standards
- Monitor incoming emails and phone calls from vendors and internal staff with goal of first time resolution or routing/escalating to appropriate person for resolution
Server/Bartender
EMPERORS STEAK HOUSE
Jacksonville, Florida, United States
08.2008 - 01.2020
- Collect money for drinks served.
- Check identification of customers to verify age requirements for purchase of alcohol.
- Clean glasses, utensils, and bar equipment.
- Balance cash receipts.
- Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
- Slice and pit fruit for garnishing drinks.
- Take beverage orders from serving staff or directly from patrons.
- Clean bars, work areas, and tables.
- Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
- Serve snacks or food items to customers seated at the bar.
- Ask customers who become loud and obnoxious to leave, or physically remove them.
- Plan, organize, and control the operations of a cocktail lounge or bar.
- Order or requisition liquors and supplies.
- Create drink recipes.
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Prepare checks that itemize and total meal costs and sales taxes.
- Present menus to patrons and answer questions about menu items, making recommendations upon request.
Care Coordinator
ONE CALL
Jacksonville, Florida, United States
04.2018 - 12.2019
- Assist patients/vendor provider's with any questions they may have.
- Answer customers' questions, and provide information on procedures or policies.
- Manages the completion on any portion of process that Care Coordinator was unable to complete, if any.
- Facilitates flow of evaluation(s), orders, and progress notes from provider(s) to Nurse Case Manager or adjuster per One Call's nursing department protocol. of shifts to ensure that amounts
- Calculate total payments received during a time period, and reconcile this with total sales.
- Reviews MD orders, initial assessments/evaluations and progress notes on patient, and communicates with provider and carrier per One Call's Nursing department procedure to provide updates and ensure progress of patient
- Locates provider(s) or contact established provider(s) to arrange additional service for current patient.
- Creates purchase order(s) per One Call's nursing department procedure to authorize additional or continuation of service(s) to provider customers.
- Communicates with Nurse Case Manager/adjuster and/or provider to ensure appropriate physician orders are obtained and followed.
- Maintains thorough, up-to-date documentation on each patient in patient database
- Coordinates quality assurance issues or concerns involving patient care, retrieval of evaluations and/or notes, and authorization of services closely with assigned Quality Assurance nurse.
- Processes a high volume of customer inquiries of One Call products and services.
- Troubleshoots customer problems, identifies the root cause of the problem, and uses tools and resources appropriately to determine how to resolve customer problems.
- Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
Education
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Saint Johns Community College
Orange Park, Florida, United Statesundefined
Sanford Brown
Jacksonville, Florida, United StatesHigh School Diploma - undefined
Ridge view High
Orange Park, Florida, United States05.2004
Skills
Microsoft Word
Excel
Cash handling
Phone etiquette
Office administration
Eaglesoft
Customer service
Timeline
Business Team
Growing Healthy Smiles
06.2020 - 01.2026
Vendor Specialist
VTrips
12.2019 - 04.2020
Care Coordinator
ONE CALL
04.2018 - 12.2019
Server/Bartender
EMPERORS STEAK HOUSE
08.2008 - 01.2020
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Saint Johns Community College
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Sanford Brown
High School Diploma - undefined
Ridge view High