Emily Garcia
Katy,TX
Summary
Dynamic leader with a proven track record at Target, excelling in operations management and fostering teamwork. Leveraged exceptional customer service skills and certified food safety knowledge to enhance team performance and compliance. Demonstrated adaptability by mastering diverse roles, from business team coordination at Smiles of Riverstone to pioneering culinary experiences as a personal chef.
Overview
13
13
years of professional experience
Work History
Business Team
Smiles of Riverstone
07.2021 - 08.2024
- Developed strong relationships with clients, leading to better understanding of their needs and higher customer satisfaction rates.
- Collected, arranged, and input information into database system.
- Verified insurance and submitted claims with proper documentation and pre-authorizations. Ensuring timely filing and prompt, accurate payments.
- Welcomed patients, collected payments, ensured all necessary forms were completed.
- Answered multi-lined phone. Responded to emails, voicemails, and faxes.
- Scheduled patients, and coordinated treatment plans.
- Completed all necessary HIPPA, OSHA, and BLS training.
- Participated in multiple CE courses to expand knowledge of current procedures and increase productivity.
- Communicated business goals and production reports daily to office team.
Starbucks Team Lead
Target
09.2017 - 01.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as role model for team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Executed all promotions and visual standards according to Starbucks and Target brand.
- Created weekly orders, and ensured proper unloading, labeling, and storage.
- Maintained proper sanitation compliance and certification of all team members.
- Communicated clear expectations, roles, and goals with team members.
- Food and beverage production.
Personal Chef and Caterer
Self
06.2014 - 08.2017
- Planned menus that incorporated healthy, fresh food.
- Prepared and served meals for small dinner parties and families. Complied with diet requests and special accommodations.
- Labeled food to include reheating and safe storage and handling instructions.
- Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
- Held cooking classes at clients homes.
Starbucks Team Lead
Target
03.2011 - 03.2014
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as role model for team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Established clear performance metrics for team which helped in tracking progress towards set targets effectively.
- Created weekly food and beverage orders. Ensured proper unloading, labeling and storage.
- Maintained all safety and sanitation standards as well as certification of all team members.
- Participated in interviewing and scheduling team members.
- Executed all Starbucks and Target promotions and visual standards.
- District trainer.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Bachelor of Science - Hotel And Restaurant Mgmt.
University of Houston
Houston, TXSkills
- Coaching and Mentoring
- Operations Management
- Sales management
- Teamwork and Collaboration
- Supervisory experience
- Certified Food Safety Manager
- CPR and BLS certified
- Exceptional customer service skills
- Detail oriented, excellent interpersonal skills
- Adaptability and Flexibility
Masters Degree
Will begin my studies in Counseling at UHV 08/2024.
Timeline
Business Team
Smiles of Riverstone
07.2021 - 08.2024
Starbucks Team Lead
Target
09.2017 - 01.2020
Personal Chef and Caterer
Self
06.2014 - 08.2017
Starbucks Team Lead
Target
03.2011 - 03.2014
Bachelor of Science - Hotel And Restaurant Mgmt.
University of Houston
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