Lindsey Schultz

Oshkosh

Summary

Proven Vacation Travel Advisor with a track record of optimizing travel plans and enhancing customer satisfaction at Fox World Travel. Skilled in GDS and Microsoft Office Suite, I excel in delivering exceptional communication and customer service. Demonstrated ability to swiftly resolve issues, ensuring a cooperative work environment and fostering client loyalty through meticulous planning and problem-solving.

Overview

years of professional experience

Work History

Vacation Travel Advisor

Fox World Travel

04.2023 - Current

Booked transportation using booking engines and GDS, made hotel reservations and collected payments to optimize trip planning.
Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
Researched cruises, airfare options and siteseeing options to best meet client expectations.
Maintained favorable working relationships with co-workers to foster and promote cooperative working environment.

After School Program Associate

Boys and Girls Club of Oshkosh

10.2022 - 04.2023

Assisted with planning and coordinating day-to-day and special program activities.
Initiated creative and engaging lessons for students of all ages.
Ensured that all school rules and policy were followed.
Help initiate and enforce policies that prioritized the safety of both students and staff.
Kept daily logs and reported any incidents to my supervisor.

Education

Associate of Arts -

University of Wisconsin - Fond Du Lac

Fond Du Lac, WI

05-2020

Skills

Excellent customer service
Exceptional communication
Knowledge of various vendors and booking systems, including GDS

Detail oriented
Ability to learn quickly and implement that knowledge
Strong grasp of Microsoft Office Suite

Timeline