Lindsey Stephens
Somerdale
Summary
Client-focused Human Services Specialist with skills needed to properly explain programs, policies, and procedures to clients of all cultures and ethnicities. Determined employee with over twelve years of analyzing data to determine client eligibility. Successfully establishing working relationships with clients, community resources, and other agency staff.
Overview
13
13
years of professional experience
Work History
Human Services Specialist
Camden County Board Of Social Services
06.2016 - Current
- Described procedures, requirements, and benefits to clients and interested parties.
- Interviewed applicants for services and supported application completion as necessary.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Processed applications and followed strict procedures to keep sensitive data confidential.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Kept and established comprehensive case files to support proper documentation and record retention.
Human Services Specialist
Burlington County Board Of Social Services
06.2012 - 06.2016
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Processed applications and followed strict procedures to keep sensitive data confidential.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
- Worked with others to manage numerous competing interests simultaneously and delegate accordingly to maximize productivity.
Education
Bachelor of Science - Criminal Justice
Strayer University
Washington, DC06-2024
Skills
- Client needs assessments
- Client assessment
- Written and verbal communication
- Interviewing skills
- Public assistance programs
- Client support and assistance
- Data analysis
- Eligibility requirements
- Effective customer communication
- Applicant assessment
- Information protection
- Team collaboration
Timeline
Human Services Specialist
Camden County Board Of Social Services
06.2016 - Current
Human Services Specialist
Burlington County Board Of Social Services
06.2012 - 06.2016
Bachelor of Science - Criminal Justice
Strayer University
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