Diana Acuna
Phoenix,AZ
Summary
Dynamic Human Services Specialist with a proven track record at the State of Arizona, excelling in client needs assessments and crisis intervention. Skilled in policy advocacy and maintaining compliance, I effectively trained volunteers to enhance service delivery while fostering teamwork and collaboration to address diverse client needs.
Human services professional with broad experience in client advocacy and support services. Proven ability to develop and implement effective service plans. Known for strong teamwork and adaptability to meet evolving needs. Skills include crisis management and resource allocation.
Experienced with client advocacy and support services, ensuring comprehensive assistance. Utilizes effective communication and problem-solving skills to address client needs. Strong understanding of community resources and case management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Human Services Specialist
State of Arizona
07.2008 - Current
- Processed applications and followed strict procedures to keep sensitive data confidential.
- Met with clients to conduct assessments of current situations and establish what needs to address.
- Maintained accurate case documentation, ensuring compliance with regulatory requirements and agency policies.
- Provided crisis intervention services, deescalating tense situations and connecting individuals to appropriate support systems.
- Worked with others to manage numerous competing interests simultaneously and delegate accordingly to maximize productivity.
- Kept and established comprehensive case files to support proper documentation and record retention.
- Trained volunteers in various capacities, enhancing overall program impact through expanded service offerings.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
Education
Bachelor of Science - Criminal Justice
Remington College
Tempe, AZ05-2007
Skills
- Written and verbal communication
- Client needs assessments
- Interviewing skills
- Multicultural competence
- Ethical practice
- Client meetings
- Eligibility requirements
- Client assessment
- Behavioral support
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Excellent communication
- Decision-making
- Proficient in focus, On Base, Simply Gov
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 6 staff members.
Certification
- Bachelors in Criminal Justice.
Languages
Spanish
Full Professional
Timeline
Human Services Specialist
State of Arizona
07.2008 - Current
Bachelor of Science - Criminal Justice
Remington College
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