Brittani Ducksworth
Union City,GA
Summary
Results-oriented Gordon State student working towards an Associate in Nursing that holds a high level of professionalism and courtesy at all times. and seeking opportunity to begin career. Identifies and quickly closes any knowledge gaps to offer value to employer and team.
Overview
6
6
years of professional experience
Work History
Human Services Specialist
Adecco Staffing
Remote, FL
07.2023 - 03.2024
- Maintained ongoing phone communications for progress updates
- Teamed up with various departments to ensure client-centric services
- Guaranteed timely completion of services for each client
- Connected clients with relevant services based on assessed needs.
- Provided crisis intervention support to clients experiencing emotional distress or other emergencies.
- Assisted clients in completing paperwork related to housing, medical care, employment, and other areas.
- Maintained accurate case files, including documentation of services provided and progress notes.
Specialty Pharmaceutical Representative
Randstad
05.2023 - 11.2023
- Assisted customers by answering general pharmacy questions by telephone, email, and in person.
- Assisted pharmacists in dispensing medications to patients.
- Provided exceptional customer service to all pharmacy patrons.
- Handled cash transactions and maintained accurate financial records.
- Monitored patient profiles to prevent drug interactions or allergies.
- Educated patients about proper medication usage and potential side effects.
- Processed incoming prescriptions, set up accounts, and added insurance information.
- Maintained positive customer relations with speedy, expert service for all needs.
Customer Service Representative
Concentrix
01.2021 - 01.2023
- Collaborated across departments to resolve customer-related issues
- Handled customer inquiries, payments and service requests
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Documented, researched and resolved customer service issues
- Answered inbound calls to handle various concerns, set appointments and close sales
- Build trusting relationships with customers to better understand needs
- Enhanced customer satisfaction with fast, knowledgeable service
- Met personal, team and company goals in customer service environment
- Managed customer calls efficiently in a fast-paced call center environment
- Delivered fast and friendly service to handle questions and service complaints
- Informed customers of promotions and special offers to increase sales
- Addressed and resolved customer concerns and complaints
- Collaborated with other departments to ensure prompt resolution of customer concerns.
- Maintained customer records by updating account information in database.
Health Care Assistant
CSRA Private Duty
08.2020 - 08.2021
- Documented provided care, submitting notes and information to the supervisor
- Followed protocols for infection prevention and control
- Protected clients during transfers between seating, beds and wheelchairs
- Prepared blood draw and collection instruments and equipment in sterile environment.
- Maintained tidy and inviting home environments with regular cleaning, trash removal, and laundry assistance.
- Improved client nutrition with specialized diet preparation and monitoring
- Assisted home-bound individuals with personal hygiene and care needs to maintain health and dignity
- Administered medication on time using schedules and reminders
- Collected vital signs, recording blood pressure, pulse, and temperature.
- Coordinated care with nursing and clinical staff.
- Applied pressure at site, stopping bleeding before bandaging.
- Followed protocols for infection prevention and control.
- Dressed wounds, helped with procedures, and replenished room supplies.
- Assisted with mobility by turning, positioning and ambulating patients.
- Helped clinical staff with urgent diagnostic needs, prioritizing STAT tests.
- Created accurate labels and updated system records with patient sample information and details.
- Worked closely with other healthcare professionals to provide high-quality patient care.
Crew Member
Pokespot
Atlanta, GA
07.2018 - 04.2020
- Worked closely with managers and fellow crew members to prepare orders
- Delivered timely service and performed sanitation tasks
- Addressed customers with friendly greetings and conversations
- Kept wait times low through fast order taking and payment processing
- Personalized guest experiences, going the extra mile to satisfy customer needs.
- Prepared foods to menu standards, safety policies, and company procedures.
- Filled up stations with cutlery, sauces and napkins
- Displayed proper image to customers and adhered to company dress code and uniform standards.
- Filled up stations with cutlery, sauces and napkins.
- Ensured compliance with local health department regulations during each shift worked.
- Packaged take-out orders while ensuring accuracy of contents and adhering to packaging standards.
Education
High School Diploma -
Grady High School
Atlanta, GA05-2020
Skills
- Call center experience
- Call Metrics
- Scripted call control
- Outbound Calling
- Call quality
- Inbound Calls
- Nursing care
- Nursing support
- Decision Making
- Problem Solving
- Computer Literacy
- Organizational Skills
- Conflict Resolution
- Phone Etiquette
- Excellent Communication
- Multitasking
- Goal Oriented
- Typing Speed
- Attention to Detail
- Reliability
- Performance Metrics
- Proficient CRM Software
- Needle disposal
- Spreadsheet tracking
- Written Communication
- Quality Control
- Order Processing
- Call Documentation
- Issue and Complaint Resolution
- Understanding Customer Needs
- Goal Setting
- Problem-Solving
- Eligibility Requirements
- Written and verbal communication
- Effective customer communication
- Medical Records Review
- Patient identification
- Proper labeling
- Venipuncture
- Diagnostic Testing
- Patient confidentiality
- Patient Care
- Patient support
- Patient preparation
- HIPAA
- Retail transactions
- Retail sales customer service
Timeline
Human Services Specialist
Adecco Staffing
07.2023 - 03.2024
Specialty Pharmaceutical Representative
Randstad
05.2023 - 11.2023
Customer Service Representative
Concentrix
01.2021 - 01.2023
Health Care Assistant
CSRA Private Duty
08.2020 - 08.2021
Crew Member
Pokespot
07.2018 - 04.2020
High School Diploma -
Grady High School
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