Sereta Roberson
Delray Beach,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Department of Human Services
ICF International Inc.
Remote, FL
01.2023 - 06.2024
- Extensive customer service, answering phone calls, providing information, and resources.
- Calculate the amount of child support owed.
- To connect veterans with employment opportunities at DHS.
- Monitor and assist callers with Child Support Administration and SNAP, Supplemental Nutrition Assistance Program.
- Ability to exercise sound, independent judgment.
- Possesses excellent oral and written communication skills.
Eligibility Specialist
Apple One Staffing
Fort Lauderdale, FL
05.2021 - 10.2022
- Assist applicants with rent and utilities assistance approval.
- Escalation of unresolved issues using Hive9 systems to appropriate Department of Children and Families case workers.
- Research, process, and resolve customer questions regarding landlord and tenant applications.
Education
Associate of Science - Health Information Technology
Ultimate Medical Academy - Clearwater
Clearwater, FL06-2018
Skills
- Attention to Detail
- 55 Words Per Minute
- CPR and First Aid certified
- Microsoft Word, Excel, and Outlook
- CRM (Customer Relationship Managment) Software
- Documentation and notes
- Issue Escalation
- Complaint Handling
- Call center experience
Timeline
Department of Human Services
ICF International Inc.
01.2023 - 06.2024
Eligibility Specialist
Apple One Staffing
05.2021 - 10.2022
Associate of Science - Health Information Technology
Ultimate Medical Academy - Clearwater
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