Miriah Frost
Topeka,KS
Summary
Dedicated Human Services Specialist experienced in assessing client information to determine eligibility for resources and services. Demonstrated flexibility in communication and maintained composure in high-pressure situations. Committed to exceeding challenges and delivering value to clients.
Overview
27
27
years of professional experience
Work History
Human Services Specialist
State of Kansas
Topeka, KS
12.2025 - Current
- Conducted eligibility applications for state assistance for the Lieap. program.
- Facilitated communication between clients and community resources.
- Educated clients on available services and resources.
- Provided case management and ongoing support to clients.
- Assessed client payroll information for payouts based on household status.
- Discussed rights and responsibilities associated with public assistance with applicants.
- Maintained accurate documentation of client interactions and progress.
- Completed accurate legible documentation for client profile as outlined by policy, reports and observations.
- Worked with utility vendors to ensure account details were submitted on time.
Produce Associate
Walmart
Topeka, KS
11.2022 - Current
- Monitored inventory levels to ensure freshness and reduce waste.
- Rotated products regularly to ensure older stock sold first.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Stocked fresh produce shelves to maintain product availability and presentation.
- Trained new associates on proper handling and storage of produce items.
- Assisted customers in finding produce items and answering their questions.
- Performed price changes on merchandise according to store policy.
Billing Specialist
Kansas Gas Service
Topeka, KS
07.2004 - 04.2024
- Processed customer billing statements accurately and timely.
- Managed payment collections and resolved billing inquiries to maintain positive cash flow.
- Coordinated with internal teams to verify billing accuracy and improve customer satisfaction.
- Responded to gas emergency calls to ensure safety.
- Performed data entry into accounting software programs such as QuickBooks.
- Developed standard operating procedures that streamlined billing processes and enhanced accuracy.
- Collaborated with various departments to facilitate communication and improve workflow.
- Provided support to other departments within the organization as needed.
Front End Team Lead
JMBauersfelds
Topeka, Ks
07.1999 - 10.2001
- Opened Ticket master cash office.
- Managed 6-10 associates opening procedures and cash drawer count downs.
- Oversaw cash handling procedures and maintained financial accuracy.
- Resolved customer complaints quickly and efficiently while maintaining a professional attitude at all times.
- Utilized point-of-sale systems to track transactions and manage inventory levels effectively.
- Verified cash drawer, counted money and balanced receipts.
- Performed opening and closing procedures according to established guidelines.
Education
Manicurist License - Manicurist
Kansas State University
06.2024 - 09.2024
Some College (No Degree) - Business
Allen County Community College
Burlingame, KSSkills
- Client support and assistance
- Attention to detail
- Billing accuracy
- Customer invoicing
- Accounts receivable
- Data entry
- Attention to detail
- Attention to detail
Affiliations
- Hosted Echange students from 3 different countries. Germany, Brazil, and Italy.
- Completed nail school after I had worked 20 years raising my daughter for a fun challenge in life.
- Love to volunteer when I can.
Timeline
Human Services Specialist
State of Kansas
12.2025 - Current
Manicurist License - Manicurist
Kansas State University
06.2024 - 09.2024
Produce Associate
Walmart
11.2022 - Current
Billing Specialist
Kansas Gas Service
07.2004 - 04.2024
Front End Team Lead
JMBauersfelds
07.1999 - 10.2001
Some College (No Degree) - Business
Allen County Community College