Lindsey Stevens
Brecksville,OH
Summary
Dependable and compassionate healthcare support professional seeking a Patient Services Representative position with Signature Health. Experienced in patient scheduling, medical records, insurance communication, and administrative support within fast-paced healthcare settings. Known for maintaining a calm, patient, and supportive approach while helping individuals feel comfortable and respected. Strong multitasking and organizational skills with a commitment to professionalism, confidentiality, and positive patient experiences.
Overview
19
19
years of professional experience
Work History
Real Estate Staging
Self-Employed
Brecksville, OH
01.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Provided responsive and professional customer service
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Maintained organized systems and attention to detail while managing multiple responsibilities
- Managed day-to-day operations, working efficiently and productively with team members.
- Led design projects from concept through execution, ensuring alignment with client vision and specifications.
- Selected and sourced materials, furniture, and accessories for aesthetically pleasing spaces.
- Managed budgets and timelines effectively to deliver projects on schedule and within budget constraints.
- Increased property value through strategic interior renovations tailored to market trends.
- Worked effectively in fast-paced environments.
Medical Assistant & Clinical Care Coordinator
Broadview Heights Family Medicine
Broadview Heights, OH
10.2017 - 08.2022
- Engaged with patients and families to establish trust and rapport, prioritizing patient-centered communication.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Managed front desk duties including registration, scheduling, follow-up appointments
- Processed insurance claims, verified coverage, and obtained pre-authorizations when necessary.
- Managed high volumes of incoming phone calls, ensuring professional and compassionate customer service delivery.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Performed medical records management, including filing, organizing and scanning documents.
- Served as a liaison between patients, providers, insurers, and community resources to ensure optimal service delivery throughout the continuum of care.
- Maintained clean, organized, and welcoming spaces.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical and office supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Aided in accurate diagnoses by performing EKG's, diagnostic tests, laboratory tests and preparing specimens for analysis.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Owner/Operator
Kiln Pottery- A Paint-Your-Own Pottery Studio
Brecksville, OH
01.2007 - 01.2015
- Managed front desk operations, scheduling, customer service, and administrative responsibilities
- Maintained organized records, inventory, and event coordination from concept to completion
- Established marketing strategies utilizing social media platforms to increase studio visibility and attract new clients.
- Analyzed customer feedback to implement service enhancements, driving increased satisfaction and repeat business.
- Built strong customer relationships through friendly and dependable service
- Developed strong relationships with local community members, resulting in collaborative projects and events.
- Facilitated workshops fostering creativity and collaboration in a supportive environment.
- Collaborated with local schools and community organizations to offer educational programs for artists of all ages, fostering an appreciation for art among young people.
Education
Medical Assisting -
Stautzenberger College
Brecksville, OH06-2017
High School Diploma -
Brecksville-Broadview Heights High School
Broadview Heights, OH06-2003
Skills
- Professional and Positive
- Collaboration and Teamwork
- Customer Service and Communication
- Time Management and Organization
- Problem-Solving and Multitasking
- Conflict Resolution
- Insurance Verification and Billing Basics
- HIPAA Compliance and Patient Privacy
- Medical Terminology
- EHR (Epic)
- Cash Handling and Payment Processing
- Patient Registration and Appointment Scheduling
Timeline
Real Estate Staging
Self-Employed
01.2022 - Current
Medical Assistant & Clinical Care Coordinator
Broadview Heights Family Medicine
10.2017 - 08.2022
Owner/Operator
Kiln Pottery- A Paint-Your-Own Pottery Studio
01.2007 - 01.2015
Medical Assisting -
Stautzenberger College
High School Diploma -
Brecksville-Broadview Heights High School