LINDSEY STROSNIDER
Customer Service Lead
Amanda,Ohio
Summary
Multifaceted leader with strong attention to detail and superior work ethic. Proficient in supporting cross functional teams by addressing escalated issues and assisting with troubleshooting. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Lead
Crown Cork and Seal
06.2015 - Current
- Devised and maintained an up-to-date database of supplier and vendor performance metrics.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Oversaw demand planning, purchasing, and logistics.
- Improved, standardized and documented planning and scheduling processes.
- Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
- Identify, collect, and integrate sales and production data to address divisional needs and priorities
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Increased efficiency and team productivity by promoting operational best practices and providing feedback.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Receptionist
Crown Cork and Seal
05.2013 - 01.2015
- Procurement and management of raw material inventory
- Managed multiple tasks and met time-sensitive deadlines.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Interacted with vendors, contractors and professional services personnel and provided friendly, knowledgeable assistance.
Entry operator
Crown Cork and Seal
03.2009 - 05.2013
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Performed general equipment maintenance, tests, calibrations and repair to minimize downtime, keep machines running smoothly and prevent malfunctions.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
Education
MBA in Supply Chain Management - Operations And Supply Chain Management
Ohio University
Athens, Ohio11.2024
BAS Forensic Science - Fire And Arson Investigations
Mountain State University
Beckley, West Virginia06.2006
BAS Forensic Science - Crime Scene Investigations
Mountain State University
Beckley, West Virginia06.2006
Skills
- Strive for digital organization and optimization
- Ability to prioritize and manage heavy workflow without direct supervision
- Proven leadership and project management expertise
- Professional and clear communication
- Effective problem solver
- Excellent work ethic, Career-driven, Self-starter, Proactive reasoning
- Interpersonal Communications
- Team Training and Development
Technical Skills
- SQL
- Visual Studio Code
- PHP Runner/phpMyAdmin
- SSMS
- VBA
- Power BI
- All Microsoft Office programs
- File Maker software
Certification
- Supervisor Leadership Development, 09/2019
- Six Sigma Green Belt, 03/2018
Timeline
Customer Service Lead
Crown Cork and Seal
06.2015 - Current
Receptionist
Crown Cork and Seal
05.2013 - 01.2015
Entry operator
Crown Cork and Seal
03.2009 - 05.2013
MBA in Supply Chain Management - Operations And Supply Chain Management
Ohio University
BAS Forensic Science - Fire And Arson Investigations
Mountain State University
BAS Forensic Science - Crime Scene Investigations
Mountain State University
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