Lindsey Taylor
Roseville,CA
Summary
Compassionate healthcare professional with 10+ years of experience in patient relations, clinical support, and administrative coordination. Proven expertise in reception, scheduling, documentation, and office management within senior living and medical environments. CNA-certified with strong technical skills in EPIC systems and a commitment to dignified, patient-centered care.
Overview
14
14
years of professional experience
Work History
Receptionist & Business Office Assistant
COGIR Senior Living
05.2025 - Current
- Welcomed visitors and managed phone communications, scheduling appointments, providing billing support, maintaining documentation, and handling confidential records.
- Welcomed residents and visitors at the front desk to enhance their experience.
- Managed incoming calls, directing them promptly to appropriate staff members.
- Scheduled appointments and coordinated events for residents and families.
Clinic Receptionist
Marshall Orthopedics
07.2024 - 05.2025
- Managed patient check-ins and appointment scheduling effectively.
- Coordinated patient scheduling, registration, and payments using multi-line phone systems to ensure efficient patient flow.
- Coordinated communication between patients and orthopedic staff efficiently.
- Handled insurance verification and billing inquiries professionally.
Manager
SPIN Gifts
09.2018 - 05.2025
- Managed daily operations and staff scheduling at a leading gift retail company.
- Oversaw inventory management and ensured product availability for seasonal promotions.
- Developed training programs to enhance team performance and customer service skills.
- Coordinated daily operations, staff, inventory, purchasing, and customer service to ensure smooth workflow.
Certified Nursing Assistant
Auburn Oaks Care Center
01.2022 - 07.2024
- Delivered direct resident care, monitored vital signs, documented observations, and supported treatment protocols to enhance patient well-being.
- Monitored vital signs and reported changes to nursing staff.
- Provided support for residents' daily living activities to promote independence and dignity.
- Provided emotional support and companionship to residents during activities.
Receptionist , Marketing Assistant
Merrill Gardens Senior Living
08.2012 - 05.2017
- Managed front desk operations and greeted residents and visitors warmly.
- Handled incoming calls and directed inquiries to appropriate staff members.
- Scheduled appointments and maintained calendars for management personnel.
- Coordinated phone operations and conducted tours.
Education
Associate of Science - Allied Health
Sierra College
CNA - Nursing
Sierra College
Rocklin, CASkills
- Reception responsibilities
- Patient scheduling
- Scheduling patients
- Insurance verification
- Documentation practices
- Patient care services
- Microsoft Office skills
- Epic Systems
- Confidentiality in records
- Communication effectiveness
- Collaborative teamwork
References
Available upon request
Timeline
Receptionist & Business Office Assistant
COGIR Senior Living
05.2025 - Current
Clinic Receptionist
Marshall Orthopedics
07.2024 - 05.2025
Certified Nursing Assistant
Auburn Oaks Care Center
01.2022 - 07.2024
Manager
SPIN Gifts
09.2018 - 05.2025
Receptionist , Marketing Assistant
Merrill Gardens Senior Living
08.2012 - 05.2017
Associate of Science - Allied Health
Sierra College
CNA - Nursing
Sierra College