Lindsey Taylor
Washington
Summary
Dedicated Bus Attendant with 16 years of experience supporting the safe transport of children with mental and physical disabilities. Monitored student behavior for signs of concern and collaborated with parents and school staff to address issues. Completed daily pre-trip and post-trip inspections, ensuring bus safety and compliance while maintaining excellent customer service.
Overview
26
26
years of professional experience
5
5
Certifications
Work History
School Bus Attendant
Office of the State Superintendent of Education (OSSE
Washington
10.2009 - Current
- Supervised safe and orderly entry and exit of bus riders and physically assisted those with special needs.
- Accompanied driver and children on bus route to keep students safe and protected.
- Assisted drivers in monitoring and managing student actions to uphold safety standards on the bus.
- Communicated with bus drivers, teachers, and guardians to address incidents and ensure student safety.
- Protected students from physical and verbal bullying.
- Assisted in loading and unloading riders requiring extra support.
- Worked alongside students, parents and school personnel to provide all riders with safe and enjoyable experiences.
- Implemented process to make sure students exited at correct stop and to proper guardians.
- Explained bus rules to inform and educate passengers on policies and protocols.
- Performed inspections before and after each trip.
- Monitored student behaviors for safety violations and implemented proactive measures to prevent occurrences.
- Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
- Conducted emergency bus evacuations using main and emergency doors.
- Spoke directly with each student to understand pressing needs, concerns or fears.
Teller Associate
Commerce Bank
New Carrolton
09.2006 - 03.2007
- Opened new accounts and provided personalized service to meet individual financial needs.
- Processed sales transactions to prevent long customer wait times.
- Researched account information regarding loans and deposits.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Opened new checking, savings and lines of credit for customer accounts.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Delivered exceptional customer service in person and over the phone to enhance customer satisfaction.
- Counted drawers and reconciled cash to ensure accurate deposits and disbursements.
- Assisted customers by phone and in person by answering banking questions and recommending solutions.
Customer Service Representative
Ritz Camera
Washington DC
04.2004 - 01.2005
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved product and consumer complaints through effective communication, enhancing customer understanding and satisfaction.
- De-escalated customer concerns by maintaining a calm and friendly demeanor, fostering positive interactions and retention.
- Informed customers about special pricing opportunities and company offerings, improving their overall experience and engagement.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Made outbound calls to obtain account information.
- Explained benefits, features and recommendations to maximize client retention.
Certified Photo Technician
CVS
Washinton
09.2000 - 03.2003
- Greeted and assisted customers, promoted products and services, and efficiently processed and packaged photo orders to enhance customer experience.
- Operated and maintained photograph processing equipment and processed digital film into photographic hard copies.
- Enlarged, refocused and retouched photographs to clarify specific image areas to meet customer needs and preferences.
- Printed and packaged requests, informed customers about order availability, and completed transactions to ensure smooth service delivery.
- Resolved customer problems promptly and professionally, contributing to high customer satisfaction ratings.
Education
High School Diploma -
Eastern Senior High School
Washington DC06-2000
Social Work
Eastern Gateway Community College
Steubenville, OHMicrosoft Office Specialists
CCPREP
Washington DC11-2025
Skills
- Passenger monitoring
- Bus inspection
- Child supervision
- Emergency evacuation
- Certified CPR
- Certified First Aid
- Safety awareness
- Behavior management
- Multitasking
- Active listening
Certification
Excel Associate Microsoft 365 Apps
Timeline
School Bus Attendant
Office of the State Superintendent of Education (OSSE
10.2009 - Current
Teller Associate
Commerce Bank
09.2006 - 03.2007
Customer Service Representative
Ritz Camera
04.2004 - 01.2005
Certified Photo Technician
CVS
09.2000 - 03.2003
High School Diploma -
Eastern Senior High School
Social Work
Eastern Gateway Community College
Microsoft Office Specialists
CCPREP