Lindsey Thoms
Bakersfield,CA
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Banana Republic Factory Store
05.2023 - Current
- Increased sales revenue by developing and maintaining strong relationships with clients.
- Delivered excellent customer service for repeat business and referrals.
- Trained new sales associates to ensure consistent performance across the team.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Implemented visual merchandising strategies to improve product presentation and increase sales conversions.
- Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Demonstrated effective communication skills when presenting sales pitches, addressing concerns, or negotiating deals with clients.
Veterinary Assistant
VCA Hospitals
05.2023 - 12.2023
- Improved client relations through effective communication and education on pet health needs.
- Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
Veterinary Technician
MedVet
08.2022 - 05.2023
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
Veterinary Technician
Sunset Animal Hospital
02.2020 - 05.2023
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Educated clients on nutrition, preventive health and other animal care.
Veterinary Assistant
Animal Emergency And Urgent Care
03.2018 - 05.2018
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sales Associate
Banana Republic Factory Store
01.2016 - 04.2018
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Associate of Science - Veterinary Technology
San Joaquin Valley College
Visalia, CA07.2018
High School Diploma -
Ridgeview High School
Bakersfield, CA05.2016
Skills
- Customer Service and Engagement
- Customer Relations
- Store Organization
- Team Building and Leadership
- Issue Resolution
- Leadership abilities
- Client Communication
- Reception Duties
- Diagnostic Testing
- Attention to Detail
Timeline
Assistant Store Manager
Banana Republic Factory Store
05.2023 - Current
Veterinary Assistant
VCA Hospitals
05.2023 - 12.2023
Veterinary Technician
MedVet
08.2022 - 05.2023
Veterinary Technician
Sunset Animal Hospital
02.2020 - 05.2023
Veterinary Assistant
Animal Emergency And Urgent Care
03.2018 - 05.2018
Sales Associate
Banana Republic Factory Store
01.2016 - 04.2018
Associate of Science - Veterinary Technology
San Joaquin Valley College
High School Diploma -
Ridgeview High School