LINDSEY TONES
Bliss,NY
Summary
Dependable Team Lead with a track record of success in the field, attention to detail, and a proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking, and excels at multitasking in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Record Operations-Team Lead
Ciitizen at Invitae
San Diego
10.2020 - Current
- Managed and supervised staff, including hiring, training, and performance evaluations
- Advocated for patients needing medical records to further treatment options and prolong life
- Constructed new procedures and implemented guidelines for the department to utilize and follow for daily operations
- Organized and led a team of professionals in completing projects by a set deadline to uphold business initiatives
- Implemented and developed processes to increase production and improve efficiency in the department
- Prepared status reports for management, client, project personnel and/or others as required to make sure SLA's were met
- Complied with all laws regarding the release of information, while working directly with Chief Compliance Officers and Privacy Officers
- Well versed in HIPAA laws, including language and knowledge
- Sought out and maintained points of contact amongst hospitals and practices across the United States to ensure Right of Access acquisition for patients
- Collaborated with other teams, departments, and copy services to ensure compliance and optimal quality for the patients
- Experienced in different EHR systems, Salesforce, and Microsoft Programs.
Health and Physical Education Teacher
Holland Central School District
Holland
09.2019 - 05.2020
- Provided students with positive feedback to encourage and help them develop an appreciation for physical education
- Developed and implemented physical education curricula for students in grades K-12.
- Wrote reports to summarize student performance, social growth, or physical development
- Prepared lesson plans in accordance with individualized education plans (IEPs) and the functional abilities or needs of students
- Maintained thorough student records to document attendance, participation, or progress, ensuring the confidentiality of all records.
Collections Specialist
Pioneer Credit Recovery
Perry
04.2017 - 08.2019
- Monitored accounts to identify outstanding debts
- Investigated historical data for each debt or bill
- Found and contacted clients to ask about their overdue payments
- Took actions to encourage timely debt payments
- Processed payments and refunds
- Resolved billing and customer credit issues
- Updated account status records and collection efforts
- Reported on collection activity and accounts receivable status.
Chiropractic Assistant/Office Manager
Chiropractic Works
Baltimore
03.2015 - 03.2017
- Oversaw daily office operations for staff of 10 employees
- Trained new employees on multiple medical billing programs and data entry software
- Created company's first employee marketing manual including training and development
- Processed accounts receivable and accounts payable
- Managed executive calendar and coordinated weekly project team meetings
- Verified and created claim numbers by communicating with various insurance companies
- Evaluated patient care needs, prioritized treatment, and maintained patient flow for 250 patient visits weekly
- Managed various office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients
- Implemented necessary changes based on evaluation of staffing requirements and floor assignments
- Provided patient education on human anatomy and physiology.
Education
Bachelors in Education/Physical Education -
STATE UNIVERSITY OF NEW YORK AT CORTLAND
08.2015
Associate in Science -
GENESEE COMMUNITY COLLEGE
05.2012
Skills
- SalesForce
- Customer Service
- Team Management
- Project Management
- Leadership
Timeline
Record Operations-Team Lead
Ciitizen at Invitae
10.2020 - Current
Health and Physical Education Teacher
Holland Central School District
09.2019 - 05.2020
Collections Specialist
Pioneer Credit Recovery
04.2017 - 08.2019
Chiropractic Assistant/Office Manager
Chiropractic Works
03.2015 - 03.2017
Bachelors in Education/Physical Education -
STATE UNIVERSITY OF NEW YORK AT CORTLAND
Associate in Science -
GENESEE COMMUNITY COLLEGE