Lindsey Imran
Bartlesville,OK
Summary
Discerning Computer Systems Professional devoted to improving computer systems and network performance for enhanced productivity. Works actively with team to develop solutions and set objectives for system improvements, procedural enhancements, technology upgrades, and staff support.
Overview
4
4
years of professional experience
Work History
IT Analyst II
Family And Children's Services
03.2022 - Current
- Identified clear connections between policies and business results to author system for technology equipment purchase and tracking. Trained inventory/purchasing analyst on position.
- Oversaw mobile device management systems and instructed staff on new technologies, policies, and procedures.
- Assisted software engineers on design of organization applications and interacted with company databases.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution involving staff accounts, devices, policies, and organizational procedures.
- Cultivated and maintained working relationship with mobile device sales representative and outsourcing product representative from procurement to fulfillment.
- Supported users with software, hardware and network issues, analyzed technology needs and carried out plan of action.
- Interacted in endpoint management software to create images and upgrades.
- Configured and distributed devices used daily by employees.
- Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
- Provided on-site support for all systems.
Business Operations Manager
Optimus Auto
04.2021 - 02.2022
- Authored and maintained company's strategic plans for growth and vision.
- Managed day-to-day business operations.
- Implemented escalation procedures to effectively handle time-sensitive and safety issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Discovered areas of improvement by generating quarterly operational and sales reports.
Direct Support Professional
Ordinary People
08.2020 - 03.2021
- Assisted developmentally disabled clients to support independence and well-being in a group home environment.
- Administered medication as directed by physician.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Monitored clients' overall health and well-being and noted significant changes.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Data Analyst Intern
Brief Media
12.2019 - 07.2020
- Performed routine tasks under direct supervision of Digital Marketing Manager including analyzing data from Omeda e-blasts and Google Analytics to generate reports for sales team.
- Identified, analyzed, and interpreted trends or patterns in complex data sets by finding correlations and visualizing with charts.
- Triaged and tracked internal and external data requests.
- Edited and coded html in digital designs for advertising emails.
- Created and maintained dashboards to monitor and track key performance indicators.
- Presented analytic findings to sales team to provide insight on performance metrics.
Education
Bachelor of Science - Computer Science And Programming
Oregon State University
Corvallis, OR06.2023
Skills
- Social Perceptiveness
- Technical Consulting
- Hardware and Software Monitoring
- Active Directory Software, Microsoft SCCM, Tanium
- Data Analysis
- Technical Support and Assistance
- Web Applications
- Scripting Languages: PHP, Python, JavaScript
- Fluency in C, C, C#
- UI/UX
- Agile Framework
- Database Management Software
Timeline
IT Analyst II
Family And Children's Services
03.2022 - Current
Business Operations Manager
Optimus Auto
04.2021 - 02.2022
Direct Support Professional
Ordinary People
08.2020 - 03.2021
Data Analyst Intern
Brief Media
12.2019 - 07.2020
Bachelor of Science - Computer Science And Programming
Oregon State University
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