Summary
Overview
Work History
Education
Skills
Involvement
Timeline
Generic

Lindsey Viramontes

San Antonio

Summary


Detail-oriented professional with over 15 years of dedicated customer service and 5 years of clerical experience, backed by a Bachelor's degree in Sociology. Seeking to transition into a law enforcement role to apply strong communication, problem-solving, and organizational skills in ensuring community safety.

Overview

17
17
years of professional experience

Work History

Adoption Counselor

Animal Defense League Of Texas
01.2024 - Current
  • Enhanced the adoption process by conducting thorough interviews and assessments of potential adoptive families.
  • Provided ongoing support to adoptive families by offering counseling and guidance during the adjustment period.
  • Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
  • Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.

Crew Team Member

Fat Cat Cafe
09.2018 - 12.2023
  • Providing medical care for sick or injured cats
  • Developed strong cooperative relationships with coworkers and managers.
  • Contribute to repeat business and return customer by consistently providing outstanding customer service to customers.
  • Administered medications to animals in treatment and documented changes in condition.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.

Veterinary Technician and Receptionist

Paws And Claws Veterinary Hospital
10.2019 - 04.2023
  • Provided exemplary care for animals while communicating treatment plans with family members.
  • Provide support and care to families while helping to perform humane euthanasia.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Able to perform in high stress environment.
  • Coordinated patient scheduling while simultaneously fielding multiple client phone calls.
  • Maintained current and accurate medical records for patients.

Store Manager

Earthbound Trading Co.
11.2012 - 07.2016
  • Started as Sales Associate in Key West, FL and worked way up to key holder position quickly. Transferred to Nashville location in 2013 and eventually rose up to position of store manager.
  • Created work schedules according to sales volume and number of employees.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Managed, interviews, and hired employees to strengthen workflow and productivity.
  • Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.

Customer Service Representative

QVC
06.2012 - 10.2012
  • Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes over the phone.
  • Responded to customer requests for products, services and company information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Box Office Attendant

Indian River State College
08.2007 - 05.2010
  • Provided information about current and future events at McAlpin Theater.
  • Directed ticket holders to seats and facility locations.
  • Sold admission, processed payments and issued tickets.
  • Provided customer service by selling tickets and merchandise, answering questions and distributing programs.

Education

Bachelor of Science - Sociology

Florida State University
Tallahassee, FL
06.2023

Associate of Arts -

Indian River State College
Fort Pierce, Fl
05.2010

High School Diploma -

Lincoln Park Academy
Fort Pierce, FL
07.2007

Skills

  • Customer service and assistance
  • Active listening and communication skills
  • Able to work in stressful environment
  • Computer skills including Microsoft, Excel, and PowerPoint
  • Detail oriented
  • Data entry

Involvement

Board Of Director for Feline Advocates of Leon County

January 2019 - now

  • Mission is to help find homes for homeless cats in Leon County. So far, over 1000 cats have found new forever homes.
  • Collaborated with other board members to help find fosters and come up with fundraising opportunities
  • Designed and presented social media campaign ideas
  • Organized educational forums and events to promote networking and connectivity between entrepreneurs, service providers and funders.

Timeline

Adoption Counselor

Animal Defense League Of Texas
01.2024 - Current

Veterinary Technician and Receptionist

Paws And Claws Veterinary Hospital
10.2019 - 04.2023

Crew Team Member

Fat Cat Cafe
09.2018 - 12.2023

Store Manager

Earthbound Trading Co.
11.2012 - 07.2016

Customer Service Representative

QVC
06.2012 - 10.2012

Box Office Attendant

Indian River State College
08.2007 - 05.2010

Bachelor of Science - Sociology

Florida State University

Associate of Arts -

Indian River State College

High School Diploma -

Lincoln Park Academy

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Lindsey Viramontes