Austin Birtcher
Gahanna,OH
Overview
8
8
years of professional experience
Work History
Senior Collections Specialist
Discover
New Albany, OH
10.2023 - Current
- Negotiation skills, customer service oriented, ensured up to date on compliance needs, top performer
Seafood Department Head
Kroger
Reynoldsburg, OH
06.2017 - 12.2021
- Supervised daily operations of the seafood department, ensuring quality, freshness, and compliance with food safety standards
- Managed inventory, placed vendor orders, and controlled costs to meet sales and profit goals
- Created and maintained employee schedules, balancing labor needs with budget requirements
- Trained, mentored, and evaluated new hires to build a high-performing customer-focused team
- Delivered excellent customer service by addressing inquiries, resolving issues, and recommending products
Education
Bachelor of Science - Finance And Accounting
Southern New Hampshire University
Hooksett, NHSkills
- Professional diligence
- Time optimization
- Trustworthiness and honesty
- Leadership skills
Languages
English - Fluent
Timeline
Senior Collections Specialist
Discover
10.2023 - Current
Seafood Department Head
Kroger
06.2017 - 12.2021
Bachelor of Science - Finance And Accounting
Southern New Hampshire University