Lindsey Williams
Peru,IN
Summary
Results-driven Director of Operations with a track record of enhancing client relations and performance improvement. Skilled in driving revenue growth and streamlining processes to deliver measurable impact in client satisfaction and operational efficiency.
Overview
19
19
years of professional experience
Work History
Director of Operations, Physician Services
EqualizeRCM Services
09.2025 - Current
- Developed and mentored a team of Client Service Managers to increase overall client revenue and trust.
- Championed automation initiatives to increase productivity, increase client ROI, and reduce company expenses.
- Streamlined workflow processes, resulting in improved efficiency across departments.
- Managed a growing book of business of over $1.4B annual client revenue, including several of the largest Behavioral Health corporations in the United States.
- Oversaw compliance initiatives ensuring adherence to industry regulations and standards.
- Successfully transitioned a long term client from off-shore to US based teammates based on state guidelines.
Client Success Manager
EqualizeRCM Services
09.2023 - Current
- Cultivated strong client relationships to enhance overall satisfaction with 100% retention.
- Independently managed a portfolio of multi-specialty clients with a combined annual revenue of over $900M.
- Developed long-term relationships with client stakeholders.
- Conducted on-site visits with strategic clients to maintain positive collaboration.
- Coordinated cross-functional teams of 200 teammates across the globe.
- Led the top performing off-shore teams two years in a row.
- Analyzed financial performance metrics to identify trends and drive decision-making for revenue enhancement.
- Led denial management strategies through root-cause analysis while implementing corrective plans with the clients with a 7% decrease of denials across my client base.
Senior Client Manager
Harris Computer System - (GEMMS, Inc)
07.2021 - 09.2023
- Led cross-functional teams to implement strategic solutions, driving operational efficiencies across client accounts.
- Mentored junior staff on best practices for client engagement and issue resolution, fostering a culture of continuous improvement.
- Worked closely with offshore teammates that reside in India, Philippines, and Costa Rica.
- Analyzed client feedback to identify trends, informing product enhancements and service adjustments for increased revenue and compliance.
- Mastered multi-specialty revenue cycles that include Cardiology, Orthopedics, Behavioral Health, and several others.
- Consistently met or exceeded annual targets for revenue generation, profitability, and client retention rates among my book of business.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
RCM Manager and Client Liaison
GEMMS, Inc
07.2010 - 01.2021
- Led highly successful teams to enhance operational efficiency and drive increased revenue.
- Developed and implemented strategic initiatives that improved service delivery and client satisfaction.
- Created and analyzed in depth KPI reports.
- Maintained positive relationships with clients that resulted in trust and retention.
- Initiated and implemented Action Plan when needed.
Practice Management Implementor and Consultant
GEMMS, INC
02.2007 - 07.2010
- Implemented a fully integrated PM and EHR system to large cardiology practices across the United States.
- Conducted On-site client training with Go-Live support.
- Created customized database tables based on practice needs.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
- Improved organizational efficiency, overhauling outdated operational procedures with innovative, tech-driven solutions.
- Provide continuous support during software upgrades.
- Execute comprehensive gap analysis and produce user guides to drive client success.
Education
Psychology
Indiana Univeristy
Kokomo, INSkills
- Operational efficiency
- Strategic planning and execution
- KPI tracking
- Business leadership
- Customer relations
- Performance improvement
- Revenue growth
- Cost reduction
- Revenue forecasting
- Revenue generation
Timeline
Director of Operations, Physician Services
EqualizeRCM Services
09.2025 - Current
Client Success Manager
EqualizeRCM Services
09.2023 - Current
Senior Client Manager
Harris Computer System - (GEMMS, Inc)
07.2021 - 09.2023
RCM Manager and Client Liaison
GEMMS, Inc
07.2010 - 01.2021
Practice Management Implementor and Consultant
GEMMS, INC
02.2007 - 07.2010
Psychology
Indiana Univeristy