Summary
Overview
Work History
Education
Skills
Experience
Affiliations
Timeline
Generic

Lindsey Wood

Elk Grove,CA

Summary

Dynamic HR Manager at OTST - Amazon Driving Company, skilled in system implementation and problem-solving. Successfully enhanced recruitment processes and performance management, driving employee engagement. Proven ability to advocate for clients and maintain meticulous documentation, ensuring compliance and quality control in all operations. Committed to fostering a collaborative workplace culture.

Overview

8
8
years of professional experience

Work History

In Home Care Assistant

IHSS
Elk Grove, California
06.2022 - 04.2025
  • Assisted clients with daily living activities and personal care routines.
  • Monitored client health and reported changes to healthcare professionals.
  • Managed medication schedules to ensure compliance with prescribed treatments.
  • Maintained a clean and safe living environment for clients at home.
  • Documented daily care notes to track client progress and needs accurately.
  • Administered medications in accordance with physician's orders.
  • Assisted clients in meal preparation, shopping for groceries and errands.
  • Transported clients to medical appointments and other events.

HR Manager

OTST - Amazon Driving Company
Elk Grove, CA
07.2021 - 06.2022
  • Managed recruitment processes to attract top talent for diverse positions.
  • Led training sessions to improve employee skills and compliance with policies.
  • Implemented performance management systems to evaluate employee contributions effectively.
  • Collaborated with management on strategic workforce planning initiatives.
  • Oversaw benefits administration ensuring employees received comprehensive support services.
  • Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
  • Managed performance reviews, disciplinary actions and salary negotiations.
  • Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.

Customer Service Representative

TriWest Healthcare Alliance
Rancho Cordova, CA
12.2019 - 06.2020
  • Documented conversations with customers to track requests, problems and solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted approximately 12/15 customers each work day with appointment and answered follow-up questions.
  • Upheld privacy and security requirements established by HIPAA regulatory agencies.
  • Reviewed account and service histories to identify trends and issues.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Sales Associate/Cashier

Lowe's Home Improvement
West Sacramento, CA
03.2018 - 12.2019
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Helped customers by answering questions and locating merchandise.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Increased customer service feedback scores by delivering outstanding service to customers daily.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

Print & Marketing Associate

STAPLES
Elk Grove, CA
07.2017 - 03.2018
  • Completed high-quality work by performing bindery tasks according to job instructions and work orders.
  • Inspected finished products, including bound and unbound items to identify defects or quality issues.
  • Maintained accurate job records by documenting data in appropriate databases, drafting reports and securing permanent files.
  • Read work orders to determine instructions and specifications for machine set-up.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Improved profit margins by streamlining operations and workflow.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.

Administrative Assistant

Bloom Hearing Aid Center
Elk Grove, CA
11.2016 - 11.2017
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Increased accuracy by verifying data while processing incoming and outgoing checks and deposits.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
  • Assisted customers with cleaning and repairs in office.

Education

High School Diploma -

Calvine High School
Sacramento, CA
05.2002

Some College (No Degree) - Associates Degree in Business

Cosumnes River College
Sacramento, CA

Some College (No Degree) - Phlebotomy

CalRegional
Elk Grove, CA

Skills

  • Report creation and generation
  • Credit card processing
  • System implementation
  • Quality control
  • Problem-solving
  • Client documentation
  • Health monitoring
  • Medication management
  • Patient advocacy

Experience

Secretary, Administrative Assistants, Human Resource Administrator, Medical In Home Support Caretaker, and Administrative Assistant

Affiliations

  • Participating In SEIU 2015 union meetings and speaking with California Legislaters/Politicians about the importance of Medicare/Medicaid
  • Participated in youth trips to Mexico to help built local church and aid
  • Volunteered at A Feed the Hungry event for Milgard
  • Volunteered at Loaves and Fishes feeding the homeless

Timeline

In Home Care Assistant

IHSS
06.2022 - 04.2025

HR Manager

OTST - Amazon Driving Company
07.2021 - 06.2022

Customer Service Representative

TriWest Healthcare Alliance
12.2019 - 06.2020

Sales Associate/Cashier

Lowe's Home Improvement
03.2018 - 12.2019

Print & Marketing Associate

STAPLES
07.2017 - 03.2018

Administrative Assistant

Bloom Hearing Aid Center
11.2016 - 11.2017

High School Diploma -

Calvine High School

Some College (No Degree) - Associates Degree in Business

Cosumnes River College

Some College (No Degree) - Phlebotomy

CalRegional

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