Results-oriented leader with a focus on team collaboration and regulatory compliance. Expertise in training staff and addressing customer concerns to ensure exceptional service and satisfaction.
Overview
12
12
years of professional experience
Work History
Team Lead
The Children's Courtyard
Southlake, Texas
07.2024 - Current
Trained new team members on educational practices and safety protocols, enhancing team readiness and compliance.
Monitored compliance with licensing regulations and health standards.
Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Conducted performance appraisals for team members, delivering actionable feedback that guided professional development.
Assisted manager in developing strategic plans for future projects, initiatives, and objectives, contributing to team alignment and focus.
Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
Childcare Lead Teacher
The Children's Courtyard
Southlake, Texas
07.2017 - Current
Facilitated parent-teacher conferences to collaboratively address child development and set goals.
Assessed children's progress and adapted lessons to meet individual needs.
Maintained proactive communication with parents about their child's progress and developmental milestones.
Implemented behavior management strategies using positive reinforcement to foster a supportive learning environment.
Built and strengthened positive relationships with students, parents, and teaching staff.
Childcare Lead
Carter's Daycare
Mansfield, Texas
12.2014 - 07.2017
Implemented age-appropriate curriculum and learning materials effectively.
Organized playtime and educational games to promote social skills development.
Maintained a safe environment for all children under care by adhering to safety regulations.
Established direct lines of communication with parents, notifying of concerning behavior or health issues.
Supported parents by providing information about their child's growth, nutrition requirements.
Nanny
Private Family: Skeels
Mansfield, TX
04.2014 - 07.2017
Collaborated with parents to create and implement consistent disciplinary strategies, enhancing children's behavior and family harmony.
Managed household tasks, including meal preparation and laundry, ensuring children's needs were met efficiently and effectively.
Assisted with homework and academic projects, providing guidance and support.
Transported children to and from school, extra-curricular activities and playdates.
Coordinated transportation for children to various extracurricular activities and appointments.
Established strong professional relationships with families through open communication and constructive feedback, fostering trust and collaboration.