Lindsey V. Fagan
Flight Attendant
Coeur d'Alene,ID
Summary
Customer - driven Flight Attendant offering over 20 years in the commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Resourceful and eager to contribute to flight success. Well-developed communication and interpersonal abilities. Highly effective in diffusing volatile situations. Passionate about customer service and safety. I truly enjoy working with my fellow crew, and for my passengers.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Family Nanny
Zoie Cloutier
Coeur D'Alene, ID
06.2021 - Current
- Played games, worked on puzzles, and read books to young children.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Vacation Rental Property Manager
AT Home Vacation Rentals
Coeur D'Alene, ID
06.2010 - Current
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Implemented successful strategies to increase customer satisfaction.
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Fostered safe lodging environment with reliable and effective security services.
Flight Attendant
Express Jet Airlines, XJT
Atlanta, GA
09.2001 - 10.2021
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Welcomed passengers aboard and provided overview of safety procedures.
- Resolved passenger conflicts and medical emergencies during flights.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Ensured safety and comfort of customers onboard aircraft.
Education
High School Diploma -
University High School
Irvine, CA 09.1995 - 06.1999
No Degree - Midwifery
Mercy In Action College of Midwifery
Boise, ID 05.2001 -
No Degree - International Business
Santa Barbara City College
Santa Barbara, CA 05.2001 -
Skills
Relationship Management
Guest services
Aviation regulations
Crew coordination
Emergency care
Problem-Solving
Self-Motivated
Policy and procedure adherence
Cheerful and energetic
Approachable
Timeline
Family Nanny
Zoie Cloutier
06.2021 - Current
Vacation Rental Property Manager
AT Home Vacation Rentals
06.2010 - Current
Flight Attendant
Express Jet Airlines, XJT
09.2001 - 10.2021
No Degree - Midwifery
Mercy In Action College of Midwifery
05.2001 -
No Degree - International Business
Santa Barbara City College
05.2001 -
High School Diploma -
University High School
09.1995 - 06.1999