Lindsy Anderson
Deerfield,WI
Summary
Dispatch Operations Manager with a proven track record at route planning and policy compliance. Enhanced operational efficiency through innovative training programs and effective communication, resulting in improved team performance and customer satisfaction. Skilled in problem solving and data entry, fostering a collaborative work environment.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Senior Dispatcher
WillScot
Madison, WI
09.2022 - 05.2026
- Coordinated dispatch operations to optimize resource allocation and ensure timely deliveries and returns.
- Analyzed delivery schedules to reduce delays and improve customer satisfaction ratings.
- Implemented process improvements that enhanced workflow efficiency across the operations team.
- Trained new dispatchers and managers on operational procedures and system usage for improved performance.
- Oversaw daily dispatch activities, ensuring compliance with safety regulations and company policies.
- Enhanced employee satisfaction by addressing concerns, providing support, and fostering a positive work environment within the team.
- Coordinated closely with maintenance teams to ensure vehicle upkeep, minimizing downtime and maximizing efficiency.
- Ensured compliance with local, state, and federal regulations regarding dispatcher duties, maintaining up-to-date knowledge through ongoing training sessions and industry research.
- Monitored fleet performance, identifying opportunities for route optimization and cost reduction.
- Developed and maintained strong relationships with clients to facilitate smooth operations.
Dispatch Operations Manager
Transit Solutions
McFarland, WI
08.2012 - 02.2022
- Optimized daily scheduling operations to improve efficiency and ensure route deadlines were consistently met.
- Developed a comprehensive daily operations handbook and procedural guide for staff reference and training.
- Trained and onboarded new drivers on company procedures, safety standards, and operational expectations.
- Created and implemented structured employee training programs to improve consistency, performance, and retention.
- Tested and evaluated new software programs prior to rollout, identifying issues and assisting with troubleshooting solutions.
- Developed in vehicle troubleshooting guides to support drivers during implementation of new operational software.
- Assisted with driver coverage and transportation operations during staffing shortages.
- Managed daily route data entry and operational documentation.
- Conducted road observations and compliance reviews to ensure adherence to company, state, and federal regulations.
- Coordinated with state and county officials regarding route operations and transportation logistics.
- Assisted customers with ride coordination, scheduling concerns, and service communication.
- Oversaw operations during the 2020 pandemic and pivot program.
- Maintained communication between employees and upper management to support operational efficiency, teamwork, and workplace morale.
Store Manager
Cottonwood Financial
Madison, WI
05.2010 - 07.2012
- Managed daily store operations including opening and closing procedures, cash handling, and operational security.
- Completed and balanced accurate daily financial deposits and transaction records.
- Maintained and updated applicant files, loan documentation, and customer records with strong attention to detail and compliance standards.
- Conducted collections calls while maintaining professionalism and customer relationships to support budget and account performance goals.
- Delivered customer service by assisting clients with loan applications, account questions, and payment solutions.
- Verified applicant information through employment and reference confirmation calls.
- Processed and distributed approved loans in accordance with company policies and procedures.
- Provided proactive courtesy calls to customers regarding upcoming payment deadlines and account reminders.
- Assisted customers with establishing manageable payment plans and resolving account concerns.
- Supported local marketing initiatives through flyer distribution and community outreach within the Madison area.
- Re-engaged previous customers by communicating new promotions, services, and account opportunities.
Assistant Store Manager
Public Storage
Madison, WI
10.2007 - 04.2010
- Managed daily store operations including opening and closing procedures, facility oversight, and site security.
- Processed and documented customer rental payments with accuracy and attention to detail.
- Completed and balanced daily financial deposits and transaction records.
- Maintained property appearance, cleanliness, and security standards to ensure a safe and professional environment.
- Managed inventory tracking, organization, and supply ordering to support daily operations efficiently.
- Delivered customer service by assisting new customers with rental agreements and unit selection.
- Maintained relationships with existing customers by processing monthly payments and resolving account concerns.
- Conducted courtesy reminder and collections calls while maintaining professionalism and customer satisfaction.
Loan Officer
Wisconsin Title
Madison, WI
10.2005 - 04.2007
- Managed daily store operations including opening and closing responsibilities and overall branch readiness.
- Ensured daily financial deposits were accurate, balanced, and completed in a timely manner.
- Led onboarding and training for new employees on company procedures, customer service, and compliance standards.
- Conducted audits of existing loan files and provided retraining support for loan officers across multiple branches.
- Maintained and updated applicant files, loan documentation, and customer records with strong attention to detail and regulatory compliance.
- Performed collections calls professionally to support budget and account performance goals.
- Assisted with marketing initiatives by contacting previous customers regarding new promotions and services.
- Conducted reference and employment verification calls for loan applicants.
- Performed evaluations of collateral as part of the loan approval process.
- Processed and distributed approved loans in accordance with company policies and procedures.
Education
High School Diploma -
Deforest High School
De Forest, WI06-2004
Skills
- Route planning
- Incident reporting
- Advanced communication
- Policy compliance
- Scheduling expertise
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Team collaboration
- Active listening
- Customer relations
- Data entry
- Work order management
- Conflict resolution
- Equipment management
- Tracking systems
- Reliability
- Effective communications
Accomplishments
- Helped facilitate logistics operations for the 2025 NFL Draft in Green Bay, including production, delivery, and return coordination.
- Coordinated with vendors, county officials, and state agencies regarding transportation routes and logistics operations.
- Created and implemented employee training programs that improved onboarding consistency, operational readiness, and employee retention.
- Developed a daily operations handbook used by staff to navigate scheduling systems and operational procedures.
- Created in-vehicle troubleshooting guides to support successful implementation of new technology systems.
Certification
- OSHA 10HR General Industry Certified
- CPR and 1st aid certified
- Completed Chemical Safety and SDS training
- Completed Global Harmonized System of Classification and Labeling of Chemicals or GHS program
- Completed PPE Equipment Program through OSHA
- Currently enrolled in a project management course
- Currently enrolled in a leadership and team management course
- Currently enrolled in OSHA 30HR General Industry course
Timeline
Senior Dispatcher
WillScot
09.2022 - 05.2026
Dispatch Operations Manager
Transit Solutions
08.2012 - 02.2022
Store Manager
Cottonwood Financial
05.2010 - 07.2012
Assistant Store Manager
Public Storage
10.2007 - 04.2010
Loan Officer
Wisconsin Title
10.2005 - 04.2007
High School Diploma -
Deforest High School