LINDSY RORRER
BOONES MILL,VA
Summary
Multitasks. Works well under pressure. Punctual and Prompt on assignments. Team player but can function alone as well. Good problem solving skills. Resolving errors. Self-starter. Organization and efficiency. Takes constructive criticism well. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Application Analyst
Carilion Clinic
07.2022 - Current
- Currently serving as the liaison between ImageTrend and Carilion Clinic Patient Transport.
- Main point of contact for EPIC and ImageTrend ensuring patient charts are getting placed into EPIC.
- Completed over 100 incident records for various computer information systems (CI's)
- Completed over 200 change requests for various computer information systems (CIs)
- Collaborated with cross-functional teams to ensure seamless integration between applications, improving business processes.
- Participated in regular team meetings to discuss project progress, challenges faced, and potential solutions, fostering open communication among team members.
- Served as a liaison between technical teams and key stakeholders, ensuring clear communication of project goals while managing expectations effectively.
- Supported daily operations and system maintenance procedures.
- Engaged in continuous professional development opportunities to stay current on industry trends and best practices for application development.
- Provided exceptional end-user support, resolving technical issues quickly and efficiently.
EMT-Basic
Roanoke City Fire-EMS
01.2021 - Current
- Administered basic life and advanced life support to patients at scene, en route to hospital and pre-hospital settings.
- Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons.
- Managed stressful situations calmly under pressure while maintaining composure to provide the best care possible for patients experiencing traumatic events.
- Assisted paramedics with advanced life support interventions when necessary, acting as an integral part of the emergency response team.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Maintained up-to-date knowledge of protocols, procedures and medical advances.
- Assessed patient conditions, maintaining calm demeanor in urgent situations.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions during emergency situations.
- Responded to emergency medical calls, providing basic life support services in accordance with protocols.
- Increased patient satisfaction by demonstrating empathy, active listening, and clear communication during medical emergencies.
Communications Specialist II
Carilion Clinic Patient Transportation
02.2018 - 07.2022
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Answered customers' questions and addressed problems and complaints via phone.
- Educated customers on product and service offerings.
- Cross-trained and provide back-up for other coordinators when needed.
- FTO for new hires and employees that wanted to move up within the company.
- Diagnosed and document customer complaints by utilizing provided tools and asking diagnostic questions.
- Improved team efficiency via training in sales, marketing and promotions.
- Answered client queries and complaints to provide strong customer service.
- Reviewed staff-written materials and edited for content and brevity.
EMT-Basic
LewisGale Medical Center, Salem
02.2013 - 05.2023
- Assessed emergency situations and prioritized medical care accordingly.
- Evaluated patients’ medical status and monitored vital signs to provide appropriate care.
- Developed a strong rapport with other medical professionals, including local hospital staff, to foster quality and efficient patient care.
- Performed EKG's, lab sticks and other duties within my scope of practice Accessed patient information pertinent to patients care
Education
High School Diploma -
Franklin County High School
Rocky Mount, VA06.2008
Skills
- Time Management
- Editing and Proofreading
- Verbal and Written Communication
- Detail-Oriented
- Decision Making
- Customer Service
Languages
English
Certification
- Emergency Medical Technician (EMT B)
- Certified Flight Communicator (CFC)
Timeline
Application Analyst
Carilion Clinic
07.2022 - Current
EMT-Basic
Roanoke City Fire-EMS
01.2021 - Current
Communications Specialist II
Carilion Clinic Patient Transportation
02.2018 - 07.2022
EMT-Basic
LewisGale Medical Center, Salem
02.2013 - 05.2023
High School Diploma -
Franklin County High School
- Emergency Medical Technician (EMT B)
- Certified Flight Communicator (CFC)
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