Lindsy Strasburg
Chesapeake,VA
Summary
Dedicated Patient Care Coordinator with expertise in appointment scheduling, patient records management, and HIPAA compliance. Proven ability to enhance service delivery and improve patient satisfaction through effective communication and organizational skills.
Overview
14
14
years of professional experience
Work History
Patient Care Coordinator Manager
Miracle Ear
Chesapeake, VA
04.2022 - Current
- Coordinated patient appointments and follow-ups to enhance scheduling efficiency.
- Facilitated communication between patients and healthcare providers to ensure effective care delivery.
- Assisted in patient intake processes, verifying insurance information and medical histories.
- Managed electronic health records system, ensuring accuracy and compliance with regulations.
- Trained new staff on operational procedures and best practices in patient coordination.
- Resolved patient inquiries and concerns promptly, improving overall satisfaction rates.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Restaurant Front of House Manager
Vino Italian Bistro
Chesapeake, VA
10.2015 - 06.2020
- Supervised front-of-house operations ensuring exceptional guest experiences.
- Trained and mentored staff on service standards and best practices.
- Implemented efficient reservation systems to optimize seating arrangements.
- Coordinated with kitchen staff to ensure timely food delivery and quality standards.
- Developed and maintained positive relationships with regular patrons to enhance loyalty.
- Analyzed customer feedback to identify areas for service improvement and training needs.
- Managed inventory levels for dining supplies, reducing waste through effective ordering processes.
- Led team meetings focused on enhancing service efficiency and team morale.
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
- Coordinated special events including private parties, catering orders, and community outreach programs to expand the restaurant''s presence within its local market area.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Managed staff schedules and maintained adequate coverage for all shifts.
Front Desk Receptionist
Epps Financial Services
Chesapeake, VA
03.2012 - 02.2015
- Managed front desk operations, ensuring seamless client check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained organized filing systems for client records and financial documents.
- Coordinated communication between clients and financial advisors, enhancing workflow efficiency.
- Assisted in planning and executing client events, contributing to enhanced client engagement initiatives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
High School Diploma -
Oscar Smith High School
Chesapeake, OH06-2010
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Customer service
- Insurance verification
- Patient care
- Scheduling
- Patient records management
- Filing and recordkeeping
- Proficient in [software]
- New hire training
- Medical data collection
- Multitasking
Timeline
Patient Care Coordinator Manager
Miracle Ear
04.2022 - Current
Restaurant Front of House Manager
Vino Italian Bistro
10.2015 - 06.2020
Front Desk Receptionist
Epps Financial Services
03.2012 - 02.2015
High School Diploma -
Oscar Smith High School