Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lindy Caldwell

Phoenix,AZ

Summary

Dynamic Scheduling Specialist with a strong work ethic and proven customer relations skills at Ensemble Health Partners. Enhanced schedule adherence through proactive adjustments and developed tailored training schedules. Adept in patient scheduling and documentation, ensuring seamless operations and exceptional service delivery. Committed to fostering positive client experiences and efficient team collaboration.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Scheduling Specialist

Ensemble Health Partners
08.2024 - Current
  • Acted as first point of contact and set appointments for prospective clients.
  • Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
  • Assisted in employee onboarding by developing comprehensive training schedules tailored to individual learning needs.
  • Provided detailed information about available services and requirements.
  • Called customers to coordinate schedules and set appointments.
  • Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.

Front Desk Coordinator

Pain Specialists Of America
06.2023 - 07.2024
  • Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
  • Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
  • Updated client records accurately and efficiently, ensuring data integrity within the system.
  • Scheduled appointments in computer system.
  • Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
  • Trained all staff on front desk procedures and policies.

Web Content Manager

HBPA
04.2013 - 04.2018
  • Approved, reviewed and edited content flowing to website.
  • Collaborated with marketing and design teams to develop and plan site content, layout, and style.
  • Managed content distribution to online channels and social media platforms.
  • Conducted regular content audits to identify gaps and redundancies of content.

Education

Thunderbird High School
Phoenix, AZ
05-2011

Associate of Applied Science - Cosmetology

Cutting Edge
Phoenix, AZ
05-2011

Skills

  • Customer relations skills
  • Customer relations
  • Documentation skills
  • Documentation
  • Strong work ethic
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Effective multitasking
  • Patient scheduling
  • Patient registration
  • Data entry
  • Insurance verification
  • Medical terminology
  • Schedule management
  • Microsoft Office Suite
  • Order processing

Certification

  • Certified CRCR – Certified Revenue Cycle Representative -Healthcare Financial Management Association (HFMA)- April 2024

Timeline

Scheduling Specialist

Ensemble Health Partners
08.2024 - Current

Front Desk Coordinator

Pain Specialists Of America
06.2023 - 07.2024

Web Content Manager

HBPA
04.2013 - 04.2018

Thunderbird High School

Associate of Applied Science - Cosmetology

Cutting Edge

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