Haley J. Deshazo
Mabank
Summary
I am equipped with strong problem solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Access Representative
UT Health Athens / Ensemble Health Partners
12.2021 - Current
- Greet and assist patients with check-in and registration procedures
- Collect patient deductible and co-pay amounts to reach my team’s collection rate goal of 10%, as well as verbally communicate options to satisfy the remainder of patient financial obligations.
- Utilize knowledge of electronic medical record systems and other databases to perform diverse data entry tasks, as well as resolve patient account work queue errors to promote accurate billing procedures.
Bartender / Server
Hectors Mexican Restaurant
12.2020 - 12.2021
- Worked with POS system to place orders and manage customer bills.
- Served food and beverages promptly with focused attention to the customers experience and their needs.
- Maintained order efficiency and accuracy through clear communication, earning numerous recommendations from satisfied customers.
Emergency Room Unit Secretary
UT Health Athens
11.2018 - 12.2020
- Prepared and processed patient referrals and transfer requests.
- Served as point of contact for inquiries involving patient admissions, doctor consultations, and hospital-to-hospital transfers.
- Streamlined communication between healthcare professionals ensuring patient safety and hospital efficiency.
Education
BBA - Business Management
University of Texas at Tyler
12.2025
Skills
- Analytical problem solving
- Microsoft 365 proficiency
- Quality assurance
- Team leadership
- Friendly and outgoing
- Customer relationship management
- Decision-making
- Work prioritization
Certification
CRCR – CERTIFIED REVENUE CYCLE REPRESENTATIVE
Timeline
Patient Access Representative
UT Health Athens / Ensemble Health Partners
12.2021 - Current
Bartender / Server
Hectors Mexican Restaurant
12.2020 - 12.2021
Emergency Room Unit Secretary
UT Health Athens
11.2018 - 12.2020
BBA - Business Management
University of Texas at Tyler
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