Brenda Chiappetta
Port Charlotte,FL
Summary
I am pro-active and dependable worker with leadership skills. I have a proven track record with customer service and deescalating issues when customers are unhappy. I am a leader as well as a team player, with excellent motivation and organizational skills. I am known for my attention to detail, my ability to multi-task, and completing projects on time. I am seeking a position where I can apply my dedication, work ethic, and knowledge I have acquired in all of my past careers in customer service.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Clinic Patient Access Representative Unity Bariatric
Allina Health
Coon Rapids, MN
07.2023 - 09.2025
- Call patients and help them with their scheduling needs.
- Assist with paperwork, including sending forms and enrolling patients in MyChart.
- Explain guidelines for bariatric surgery and weight management to patients.
- Assist patients with navigating the Allina website, videos, testimonials to ensure patients are well informed to make the best decisions for their care.
Advanced Scheduler, Trainer
Allina Health
Coon Rapids, MN
08.2021 - 07.2023
- Responsible for scheduling EKG’s, Imaging, Sleep Studies, Ultrasounds, Biopsies, Pathology, and Heart Monitors.
- Draw up referrals and enter diagnosis codes based on patient need.
- Answering incoming patient calls and make outgoing phone calls to help schedule referrals.
- Trained others that were entering the position.
Sr. Scheduler, Trainer
Allina Health
Coon Rapids, MN
01.2021 - 08.2021
- Responsible for scheduling MRI’s and Orthopedic procedures.
- Answering incoming patient calls and make outgoing phone calls to help schedule referrals.
- Trained others that were entering the position.
Scheduler
Allina Health
Coon Rapids, MN
08.2020 - 01.2021
- Responsible for scheduling
- Answering incoming patient calls and make outgoing phone calls to help schedule referrals.
Supervisor
Broadway Pizza
Minneapolis, MN
10.1994 - 10.2019
- Open and close the restaurant.
- Responsible for scheduling 50 staff members.
- Cash management including bank deposits, reconciling tills, and balancing the safe.
- Resolving customer issues and complaints.
Server
Broadway Pizza
Minneapolis, MN
10.1994 - 10.2015
- Greeted customers and ensured timely and friendly service.
- Complete side work such as stocking and inventory control.
- Trained new employees.
Education
Associate of Arts Degree -
Anoka Ramsey Community College
Coon Rapids, MNSkills
- Effective multitasking
- Effective communication
- Positive Attitude
- Attention to Detail
- Decision Making
- Organization Skills
- Client support
- Analytical problem solving
- Computer Skills
Accomplishments
Multiple internal recognitions for outstanding customer service.
Personal acknowledgement from staff physicians for excellent customer service and attention to detail.
Willingness to take on extra assignment to accomplish department objectives.
Certification
American Association of Professional Coders (AAPC) Medical Coding Certification
Languages
English
Full Professional
Timeline
Clinic Patient Access Representative Unity Bariatric
Allina Health
07.2023 - 09.2025
Advanced Scheduler, Trainer
Allina Health
08.2021 - 07.2023
Sr. Scheduler, Trainer
Allina Health
01.2021 - 08.2021
Scheduler
Allina Health
08.2020 - 01.2021
Supervisor
Broadway Pizza
10.1994 - 10.2019
Server
Broadway Pizza
10.1994 - 10.2015
Associate of Arts Degree -
Anoka Ramsey Community College