Jennifer Adams
Summary
Capable patient representative dedicated to providing superior support for patients in need of imaging and procedure prior authorizations. Detail-oriented Patient Access Representative with extensive medical services background, medical terminology and strong work ethic. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
35
35
years of professional experience
Work History
Clinic Patient Access Representative
Allina Health
Northfield, Minnesota
08.1996 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Obtained prior authorizations as needed for medical procedures through various insurance entities.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Facilitated communication between patients and various departments and staff.
- Scheduled patients for various specialty appointments and procedures.
Aircraft Mechanic
United States Air Force
Oscoda, MI
08.1985 - 10.1994
- Operated power tools, gauges and testing equipment to adjust, repair and replace faulty components in aircrafts.
- Performed aircraft maintenance for scheduled preventive actions and unscheduled requirements.
- Performed aircraft corrosion control procedures.
- Maintained all aircraft in accordance with organizational maintenance requirements.
- Obtained fuel and oil samples to check for contamination.
- Operated support equipment and flight line vehicles.
- Maintained repair logs to document all corrective and preventive aircraft maintenance.
- Performed flight line AFE preflight and postflight requirements.
- Recorded maintenance actions in aircraft logbooks.
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times.
Education
High School Diploma -
Central High School
Albert Lea, MNMedical Assistant - Health Care
Brown Institute
Minneapolis, MNSkills
- Obtaining Prior Authorizations
- Patient Needs Assessment and Referral
- Documenting and Recording Information
- Calm and Effective Under Pressure
- Caring and Empathetic
- Multitasking and Organization
- Communicating to Patients and Families
- Knowledge of Community Services and Programs
- Customer Satisfaction
- Insurance Company Knowledge
- Building Rapport and Credibility
- Team Collaboration
Timeline
Clinic Patient Access Representative
Allina Health
08.1996 - Current
Aircraft Mechanic
United States Air Force
08.1985 - 10.1994
High School Diploma -
Central High School
Medical Assistant - Health Care
Brown Institute
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