Brenna M. Henson
Belleville,IL
Summary
Dependable Management Professional with a background in Psychology. Experienced in team leadership, customer service excellence, and a wide range of training. Demonstrated ability to excel under high-volume business demands and maintain strict compliance standards. Enthusiastic team player with advanced complex problem-solving skills. Also, I am a Flexible, hard worker ready to learn and contribute to team success.
Overview
23
23
years of professional experience
Work History
Patient Access Representative
SSM Health, Home Health and Hospice
09.2023 - Current
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Greeted patients and visitors in a courteous and professional manner
- Ensured accuracy of all data entered into computer system.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Verified insurance coverage for services provided by the facility.
Table Games Assistant Shift Manager
Horseshoe Casino
St. Louis, USA
04.2009 - 09.2023
- Managed operations ensuring seamless service
- Managed, trained, and supervised a team of table games dealers and supervisors.
- Assisted in the development of daily operational procedures and policies to ensure compliance with gaming regulations.
- Conducted shift meetings and provided feedback on performance standards.
- Performed opening and closing duties such as bank reconciliation, cash handling, chip inventory counts, etc.
- Provided customer service by resolving player disputes or complaints promptly.
- Monitored all gaming activities at assigned tables, including game rules enforcement, security protocols, jackpot payouts, and more.
- Investigated any suspicious activities at assigned tables to maintain the integrity of the casino floor.
- Maintained accurate records of all transactions related to chips sold and bought to comply with federal regulations.
- Developed strategies for improving customer satisfaction levels during peak times.
- More information on the role upon request
Table Games Supervisor
Ameristar Casino
St. Charles, USA
12.2003 - 04.2009
- Oversaw daily operations, adhering to Missouri Gaming Board standards
- Oversaw large currency transactions following Federal Financial Reporting Standards
- Surpassed corporate targets for Guest Service Excellence
- Teamed with Surveillance investigations to safeguard company assets
- Maintained accurate records of all cash transactions involving chips and money exchange.
- Investigated discrepancies in paperwork or cash handling procedures during audits.
- Maintained a friendly atmosphere on the casino floor by engaging with customers positively.
- Provided support to other departments within the casino when necessary.
- I have supervised staff performance, including coaching, mentoring, and providing feedback as needed.
Caseworker/Mental Health Professional
Call For Help, Inc.
Edgemont, USA
09.2002 - 09.2003
- De-escalated emergency scenarios, safeguarding all involved parties.
- Led structured, interactive interviews to discern client requirements
- Executed strategies to enhance client autonomy and resourcefulness
- Conducted therapy sessions for groups and individuals
- Provided medication monitoring with a focus on the importance of compliance.
- Generated necessary invoices for medical services rendered
- Provided client casework services, including conducting initial assessments and developing individualized case plans.
Crisis Intervention Specialist
Call For Help, Inc.
Edgemont, USA
12.2001 - 09.2002
- Led initiatives to educate volunteers about community dynamics
- Managed high-volume Suicide and Crisis Hotline for five-county area
- Provided crisis counseling and emergency intervention via telephone.
- Created and maintained client files, conducted follow-up, and provided case management services to ensure client well-being.
- Coordinated emergency response team.
- Provided referrals to community resources.
- Provided crisis intervention services to individuals in need of emotional support and guidance.
Education
Bachelor of Arts - Psychology
McKendree University
Lebanon, IL12.2001
Skills
- Health Information Compliance
- Compliance With Financial Standards
- Patient Relationship Management
- Efficient Registration Coordination
- Efficient Insurance Verification
- Analytical Skills
- Quality Assurance
- Efficient Appointment Coordination
- Customer Engagement
- Training Coordination
- Familiarity with Insurance Practices
- Scheduling Diagnostic Procedures
- Admissions Management
- Post-Discharge Care Coordination
- Effective Multitasking
- Clinical Vocabulary Proficiency
- Proficient in Currency Handling
- Electronic Medical Record Management
References
Available upon request
Volunteer Experience
- Call For Help, Inc., Edgemont, IL, Sexual Assault/Abuse Response Team
- Bethany Place, Belleville, IL, AIDS Service Community Outreach
- Family Hospice, Belleville, IL, End of life patient care and office support
Affiliations
I enjoy volunteer work and also traveling when time allows. I am a member of a book club and an active member of my church and Bible-study team.
Accomplishments
During undergraduate school, I was chosen to have my senior thesis in the university's scholars' journal. I was a recipient of Caesar's Emergent Leaders in the US and Employee of the Month in 2022 at my current job.
References
References available upon request.
Timeline
Patient Access Representative
SSM Health, Home Health and Hospice
09.2023 - Current
Table Games Assistant Shift Manager
Horseshoe Casino
04.2009 - 09.2023
Table Games Supervisor
Ameristar Casino
12.2003 - 04.2009
Caseworker/Mental Health Professional
Call For Help, Inc.
09.2002 - 09.2003
Crisis Intervention Specialist
Call For Help, Inc.
12.2001 - 09.2002
Bachelor of Arts - Psychology
McKendree University
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