Line Saechao
Sacramento,CA
Summary
Quality Assurance Specialist with extensive experience in maintaining product compliance and identifying underlying issues through root cause analysis. Skilled in developing quality assurance strategies and collaborating with cross-functional teams. Excels in regulatory compliance, quality management systems, and problem-solving, driving continuous improvement and ensuring exceptional service.
Overview
21
21
years of professional experience
Work History
Quality Assurance Specialist
Gold Standard Diagnostics
06.2023 - Current
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Utilized root cause analysis techniques to identify underlying issues contributing to product defects or customer complaints.
- Collaborated with cross-functional teams to develop robust quality assurance strategies for new products.
Cashier
Sears
02.2004 - 04.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Associate of Arts - Psychology
Contra Costa College
San Pablo, CA05.2014
High School Diploma -
Richmond High School
Richmond, CA06.2003
Skills
- Detail Oriented
- Quality Assurance
- Problem-solving skills
- Analytical Thinking
- Team Collaboration
- Data Analysis
- Decision-Making
- Quality Management Systems
- Documentation And Reporting
- Internal Audits
- Team Leadership
- Correction action planning
- Quality System Implementation
- Regulatory Compliance
- Non-compliance Assessments
- Public Speaking
Timeline
Quality Assurance Specialist
Gold Standard Diagnostics
06.2023 - Current
Cashier
Sears
02.2004 - 04.2009
Associate of Arts - Psychology
Contra Costa College
High School Diploma -
Richmond High School
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