Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Philip Cusumano

Palm Harbor,FL

Summary

Accomplished Quality Assurance Specialist with a proven track record at Affinitiv Inc., enhancing product quality and customer satisfaction through expert problem-solving and analytical thinking. Spearheaded quality management systems and fostered team collaboration, significantly improving operational standards. Renowned for meticulous attention to detail and a customer-focused approach, driving continuous improvement and innovation.


Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

12
12
years of professional experience

Work History

Quality Assurance Specialist

Affinitiv Inc.
03.2019 - 10.2024
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Utilized root cause analysis techniques to identify underlying issues contributing to product defects or customer complaints.
  • Promoted a culture of continuous improvement within the organization by leading training sessions on various aspects of quality control methodologies.
  • Streamlined the documentation process, ensuring adherence to industry standards and regulatory requirements.
  • Collaborated with cross-functional teams to develop robust quality assurance strategies for new products.

Assistant Store Manager

GameStop
02.2013 - 02.2019
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.

Education

Associate of Arts - Applied Psychology

Saint Petersburg College
Tarpon Springs, FL
10-2026

High School Diploma -

Dunedin High School
Dunedin, FL
05-2008

Skills

  • Detail Oriented
  • Quality Assurance
  • Problem-solving skills
  • Analytical Thinking
  • Customer Service
  • Quality Management Systems
  • Documentation And Reporting
  • Internal Audits
  • Customer Focus
  • Attention to Detail
  • Team Collaboration
  • Establishing and Enforcing Policy

Accomplishments

  • Collaborated with team of 4 in the development of QA Audit tools and processes for our company.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Lead all of the state of Florida in company wide customer service while at Gamestop as an assistant store manager.
  • Achieved 100% inventory accuracy by completing thorough daily and weekly counts of our store's inventory while at Gamestop.
  • Documented and resolved major software bugs numerous times while at Affinitiv, which in turn led to higher customer service and happiness with our products overall.

Timeline

Quality Assurance Specialist

Affinitiv Inc.
03.2019 - 10.2024

Assistant Store Manager

GameStop
02.2013 - 02.2019

Associate of Arts - Applied Psychology

Saint Petersburg College

High School Diploma -

Dunedin High School

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Philip Cusumano