Regina Koole

Ensured accuracy in the criminal and civil record information reported by the court researchers for pre-employment background screenings. Communicated with appropriate departments for any record questions, fees, rechecks required. Assisted Client Services with ETAs and Turn Around Times as requested. Collected necessary record copies for verification of information reported. Called court clerks to verify information on cases that had missing required information.
Mississippi Project Manager - Communicated with the Mississippi Court Researchers for late searches. Assisted them with data entry requirements and corrections. Created and maintained a court visit schedule for the Mississippi court researchers to aid Client Services with providing faster ETAs for the clients. Assisted the Vendor Support Specialist for Mississippi with resolving search issues for the Quality Assurance Department by directly contacting the researchers to resolve as quickly as possible. Monitored turn around times for efficiency and compliance.

DATA ENTRY -entry of criminal records into client specific databases for pre-employment background screenings. Proficient in Mississippi and Tennessee criminal records.
CLIENT CARE - Provide clients with assistance for ETAs and record questions or rechecks. Communicate with the court researchers and court clerks to provide answers for the clients in a timely manner.
COURT RESEARCHER ASSISTANT - Assist court researchers with pending searches, turn around times, recheck/question follow-ups, noting searches with problems and/or delays.
FAMILIAR PLATFORMS FOR DATA ENTRY - DIGITAL DELVE, ACCIO, and other client specific platforms.
GENERAL OFFICE DUTIES -Scan - Email - Fax - File - Answer Phones

DATA ENTRY -entry of criminal records into client specific databases for pre-employment background screenings. Proficient in Mississippi and Tennessee criminal records.
CLIENT CARE - Provide clients with assistance for ETAs and record questions or rechecks. Communicate with the court researchers and court clerks to provide answers for the clients in a timely manner.
COURT RESEARCHER ASSISTANT - Assist court researchers with pending searches, turn around times, recheck/question follow-ups, noting searches with problems and/or delays.
FAMILIAR PLATFORMS FOR DATA ENTRY - DIGITAL DELVE, ACCIO, and other client specific platforms.
GENERAL OFFICE DUTIES -Scan - Email - Fax - File - Answer Phones