Summary
Quote
Software
Skills
Overview
Work History
Additional Professional Experience
Accomplishments
Education
Work Preference
Work Availability
Affiliations
Timeline
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LINEE GILES

LINEE GILES

Summary

Innovative technology professional with several years of diverse experience. Adept at data management and organization, delivering impactful training programs that drive performance improvements. Committed to exceeding operational goals and fostering collaboration. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Quote

"There is no time stamp on life's opportunities. We limit ourselves when we limit our minds."
Lineé Giles

Software

Microsoft Office 365, 2019

JIRA

Orthotrac

Dentrix

EMR/EHR

SQL

Articulate 360

TMW

Mentimeter

Canva

Camtasia

Oracle ERP

Peoplesoft

Canvas

Skills

  • Route optimization
  • Transportation planning
  • Training & Development
  • Organization and time management
  • Data management
  • Learning management systems
  • Training needs analysis
  • Project and program management
  • Data analytics
  • Client relationship management

Overview

9
9
years of professional experience

Work History

Transportation Specialist

Around the Way Girl LLC
08.2019 - Current
  • Worked with service providers to resolve issues and correct delays.
  • Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
  • Coordinated schedules and communicated changes to customers.
  • Read maps to plan routes and reported delays or accidents.
  • Met vehicle operation regulations by staying up-to-date on personal licensing requirements and performing regular maintenance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.

Lead Trainer

Cogent Infotech Corporations
08.2024 - 02.2025
  • Maintained files and documents by preparing Excel spreadsheets to track and maintain relevant training data.
  • Selected training aids, demonstration models, computer tutorials and reference works to use in classroom.
  • Created training schedules for trainees and presented weekly training programs.
  • Teamed with three managers to brainstorm ways to enhance and improve training effectiveness.
  • Translated business needs into technical specifications and developed methods to integrate IT products and customize existing technology.
  • Provided virtual training and online presentations.

Finance Software Trainer

Insight Global
Richmond, VA
04.2023 - 07.2023
  • Consulted with users to determine hardware, software and system functionality specifications.
  • Prepared and delivered instructor-led training sessions for virtual product suite.
  • Installed hardware, software and digital components for customers.
  • Built customized software solutions to suit needs and match business flow objectives.
  • Developed job-specific competencies and performance standards.
  • Facilitated virtual, in-person and blended learning sessions.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Listened to users, communicated training and translated technical information into easily understood terms.

Information Technology Training Specialist

Prairie Meadows Casino, Racetrack, & Hotel
03.2022 - 04.2023
  • Conducted orientation sessions to assess skill levels and areas of strength and weakness.
  • Assessed additional needs based on training progress and collaborated with management to meet requirements.
  • Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
  • Developed lesson plans, instructional materials and written practice tests instructor led training courses in Microsoft Office suite, Microsoft Dynamics and Agilysys point-of-sale and hospitality management software.
  • Created training handbooks, computer tutorials and reference materials.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Worked with vendors to customize courseware to accommodate business needs.

Additional Professional Experience

  • Software Application Trainer (SAAS), Carestream Dental
  • Technology Support Representative II, Carestream Dental
  • Software Trainer, Summit Human Capital

Accomplishments

● Increased adoption of new technologies by 35% through effective training and support, contributing to the overall modernization of the software application.

● Administered regular assessments and feedback sessions to continuously improve quality assurance testing, achieving a 95% satisfaction rate among state employees.

● Worked closely with various departments to identify training needs and deliver customized IT training solutions, enhancing overall team collaboration and efficiency.

● Facilitated training sessions on hotel management, Microsoft Office and point-of-sale software, increasing staff proficiency by 60% within six months.

● Developed and implemented comprehensive IT training programs for staff across multiple departments, resulting in a 70% increase in efficiency and performance.

● Integrated interactive learning techniques to enhance user engagement and participation for the 10 MS Office 2019 classes + 3 MS Dynamics GP meeting S.M.A.R.T goals within 90 days.

● Improved user experience by creating software documentation on updates and renovations to meet evolving training needs.

● Designed Agilysys POS (point-of-sale) quick reference guides on company processes and procedures, elevating operational performance and efficiency.

Education

Master of Science - Management Information Technology

Sullivan University
Louisville, KY
06-2018

Bachelor of Science - Computer Information Systems

Sullivan University
Louisville, KY

Work Preference

Work Type

Full TimeContract WorkGig WorkInternshipPart Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceFlexible work hoursPersonal development programs4-day work weekHealthcare benefitsWork from home optionPaid time offStock Options / Equity / Profit Sharing401k matchPaid sick leaveTeam Building / Company RetreatsCareer advancementCompany Culture

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • Sigma Beta Delta

Timeline

Lead Trainer

Cogent Infotech Corporations
08.2024 - 02.2025

Finance Software Trainer

Insight Global
04.2023 - 07.2023

Information Technology Training Specialist

Prairie Meadows Casino, Racetrack, & Hotel
03.2022 - 04.2023

Transportation Specialist

Around the Way Girl LLC
08.2019 - Current

Master of Science - Management Information Technology

Sullivan University

Bachelor of Science - Computer Information Systems

Sullivan University

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LINEE GILES